Jennifer Udegbu
Cypress,TX
Summary
Assisted in managing inmate interactions by applying effective communication techniques to resolve conflicts. Supported security operations by monitoring access points and maintaining a safe environment for staff and visitors. Collaborated with team members to ensure compliance with safety protocols and procedures.
Overview
18
18
years of professional experience
Work History
Security Officer
United Protective Services
04.2025 - Current
- Monitored security systems and conducted regular patrols to ensure safety of premises.
- Investigated incidents, prepared detailed reports, and documented findings for management review.
- Responded promptly to alarms and emergency situations, coordinating with local law enforcement as needed.
- Trained new security personnel on protocols, emergency procedures, and effective conflict resolution strategies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Correctional Officer
Texas Department Of Criminal Justice
08.2022 - 11.2024
- Assisted in managing challenging inmate interactions with professionalism and effectiveness. Conducted facility searches, shakedowns, head counts, and pat downs to maintain order. Developed communication skills to help de-escalate tense situations.
- Responded promptly to incidents, utilizing de-escalation techniques to resolve conflicts effectively.
- Documented daily activities and incidents accurately in logbooks for record-keeping and reporting purposes.
- Trained new officers on protocols, procedures, and emergency response strategies to ensure readiness.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
Delivery Driver
Fed Ex Ground
09.2020 - 08.2022
- Received daily delivery instructions and route assignments from dispatch
- Ensured accurate completion of all paperwork associated with deliveries
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip
- Verified accuracy of items loaded onto truck against shipping documents
- Provided excellent customer service by answering inquiries about products or services being delivered
Package Handler
Fed Ex Ground
04.2018 - 08.2020
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment
- Inspected packages for damages or defects and recorded any issues found
- Organized packages according to type, size, destination, and other specifications
- Followed all safety regulations and procedures when handling packages.
- Skilled at completing tasks quickly and efficiently while maintaining accuracy in all areas of work.
- Adapted quickly to changes in workflow as needed while meeting production goals.
- Packaged and sealed items using appropriate labels and materials.
- Cleaned and organized work areas to prevent accidents and bottlenecks.
Customer Service Manager
Wal Mart Stores Inc
08.2015 - 09.2019
- Reviewing reports to establish baseline customer satisfaction levels
- Contacting customers who have complained and work with them to resolve their issues
- Promoting a positive work environment for employees and leading by example
- Managing staffing levels for the customer service counter and other key areas
- Ensuring associates are adequately trained and up to date on current procedures
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service
Cashier
Wal Mart Stores Inc
09.2007 - 08.2015
- Greeted over 100 customers per day as they arrived at the counter with their purchases
- Educated customers on different promotions, spirits and wines to help them make good buying decisions
- Carefully bagged items to prevent fragile products from being smashed or broken
- Cleaned and organized register counters
- Performed cash, card and check transactions for customer purchases
- Built and maintained positive working relationships with co-workers.
- Helped restock shelves when necessary to maintain an organized display area.
Education
High School Diploma - undefined
Langham Creek High School
Houston, TX06.2007
Skills
- Customer service
- Cash handling
- Product knowledge
- Heavy lifting
- Emergency response
- Security procedures
- Conflict resolution skills
- Team leadership
- Skilled trainer
- Positive attitude
- Observation
- First aid training
- Self-defense techniques
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- CCTV monitoring
- Physical fitness
Timeline
Security Officer
United Protective Services
04.2025 - Current
Correctional Officer
Texas Department Of Criminal Justice
08.2022 - 11.2024
Delivery Driver
Fed Ex Ground
09.2020 - 08.2022
Package Handler
Fed Ex Ground
04.2018 - 08.2020
Customer Service Manager
Wal Mart Stores Inc
08.2015 - 09.2019
Cashier
Wal Mart Stores Inc
09.2007 - 08.2015
High School Diploma - undefined
Langham Creek High School