Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additionalskillsandinterests
Timeline
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Gaurav Gambhir

Ghaziabad,Uttar Pradesh

Summary

Client Services professional equipped with strong background in client relations, problem-solving, and data analysis. Adept at collaborating within teams and adapting to changing needs to drive impactful results. Skilled in customer communication, issue resolution, and project management. Known for reliability, analytical thinking, and results-driven mindset.

Overview

9
9
years of professional experience

Work History

Client Services Analyst

BlackRock
10.2021 - Current
  • Company Overview: eFront investment cafe
  • Analyzed and processed client requirements following checkpoints within established SLAs
  • EFront investment cafe
  • Conducted timely review and clearance of reconciliation items, actively investigating and resolving pre and post-settlement issues
  • Collaborated with brokers, prime brokers, and custodians as necessary
  • Conducted and scheduled training sessions to ensure team members are updated on new functionality and client-specific nuances.
  • Managed customer relations through communication and helpful interactions.
  • Define, document, test, and implement procedures and controls for business support processes, ensuring compliance with maker-checker processes and maintaining appropriate evidence.
  • Handle external client communications and reporting, including the preparation of Quarterly Service Line Agreements for billing purposes.  Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Document processes and test the effectiveness of internal controls, actively driving automation and inquiry elimination projects

Retail Marketing Intern

LG Electronics India Pvt. Ltd.
03.2019 - 07.2019
  • Handled new promotional offers of consumer facing scheme
  • Held Training and Development sessions for Branch Product Trainer, Zonal Product Trainer, Direct Sales Officer, Brand Shop Officer, Team Leader's of Shop Sales Executives
  • Guided Exclusive Channel of LG Brand Shop on Paytm Offers & its benefits

Business Development Manager

9ightout
01.2018 - 04.2018
  • Built strong relationships with potential restaurants to drive sustainable
  • On boarded some of the best restaurants of Delhi NCR- Imperfecto, Smog Factory and Time Machine
  • Contributed in the overall sales growth of the organization

H & A Marketing Intern

LG Electronics India Pvt. Ltd.
03.2016 - 07.2016
  • Detailed research about their new launched Air Purifier and prepared reports
  • Prepared surveys and questionnaires for use in onsite and off-site market surveys
  • Prepared price laddering for Air Purifiers for all brands

Education

Post Graduate Diploma in Management -

IILM Institute For Higher Education
09-2020

Bachelor of Business Administrator - Marketing and International Business

Sharda University
01.2018

CBSE Class XII -

G.D. Goenka Public School
01.2015

Skills

  • Excel data analysis skills
  • MS PowerPoint
  • MS Word
  • SQL

Accomplishments

  • IILM Institute for Higher Education, Lodhi Road
  • Won Gold Medal for securing first position in Academics and Co-curricular Activities
  • Completed a MOOC course in Advance Entrepreneurship from IIM Bangalore
  • Coordinated the 6th Annual PRME Conference on Sustainable Development Goals
  • Facilitated in arranging guest lectures and actively participated in various event management
  • Sharda University
  • Completed course in Strategic Management from Faculty of Economics, Slovenia
  • President of Dramatics Club- NAVRANG
  • Volunteered at College fest-CHORUS

Additionalskillsandinterests

  • I am responsible for leading multiple committees across the team, including the State of the Month (SOTM), Cultural, and Fun committees. My role involves overseeing strategic planning, fostering engagement, and ensuring seamless execution of initiatives that enhance team collaboration and morale. Through these committees, I aim to promote diversity, recognize achievements, and create a dynamic and inclusive work environment.

Timeline

Client Services Analyst

BlackRock
10.2021 - Current

Retail Marketing Intern

LG Electronics India Pvt. Ltd.
03.2019 - 07.2019

Business Development Manager

9ightout
01.2018 - 04.2018

H & A Marketing Intern

LG Electronics India Pvt. Ltd.
03.2016 - 07.2016

Bachelor of Business Administrator - Marketing and International Business

Sharda University

CBSE Class XII -

G.D. Goenka Public School

Post Graduate Diploma in Management -

IILM Institute For Higher Education
Gaurav Gambhir