Gaurav Midha

• Drive Uber Part Time.

• Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
• Checked paperwork prior to dispatching crew members to maintain accuracy.
• Created schedules and dispatched drivers to various sites in [Location].
• Responded to customer messages in regards to delivery issues.
• Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
• Planned, assigned and directed [Number] fleet drivers to promote successful deliveries and excellent customer service.
• Trained and evaluated employees to ensure work performance met company standards.
• Dispatched drivers to meet daily delivery needs for company customers.
• Prepared daily work and run schedules.
• Documented services performed, operations information and dispatch details in system.

• Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
• Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
• Effectively resolved complaints by working closely with customers.
• Created schedules and dispatched drivers to various sites in [Location].
• Responded to customer messages in regards to delivery issues.
• Dispatched drivers to meet daily delivery needs for company customers.
• Prepared daily work and run schedules.
• Documented services performed, operations information and dispatch details in system.

Skills:

• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to build rapport with customers
• Proficient in using call center software and CRM systems
• Ability to multitask and prioritize tasks effectively
• Solid problem-solving and conflict resolution abilities
• Strong sales and upselling techniques
• Ability to work effectively in a fast-paced environment
• Familiarity with Microsoft Office Suite
• Handled inbound and outbound calls in a professional and courteous manner to assist customers with inquiries, orders, and issue resolution.
• Provided product information, troubleshooting assistance, and technical support to customers.
• Met and exceeded sales targets through effective upselling and cross-selling techniques.
• Maintained accurate records of customer interactions and transactions using CRM software.
• Collaborated with team members and other departments to resolve complex customer issues.
• Participated in ongoing training sessions to stay updated on product knowledge, company policies, and industry trends.
• Consistently achieved high customer satisfaction ratings, earning recognition for excellent service.
• Responded to customer inquiries via phone, email, and chat, resolving issues and providing assistance in a timely manner.
• Processed orders, returns, and exchanges, ensuring accuracy and customer satisfaction.
• Handled escalated customer complaints with professionalism and empathy, working to find satisfactory resolutions.
• Assisted in training new hires and provided ongoing support to team members.
• Generated reports to track customer feedback and identify areas for improvement.
• Collaborated with the sales team to identify opportunities for upselling and cross-selling products.