I am currently running a side business for Independent Musicians and I create videos and commercials for heir brand I work closely with my husband who is an indie musican
Kimberly Lloyd
Saint Petersburg,FL
Summary
Dedicated professional with proven skills in customer service and problem-solving. Committed to enhancing client satisfaction through effective communication and reliability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber
Saint Petersburg, FL
02.2024 - Current
- Delivered safe and efficient transportation services to diverse clientele across urban areas.
- Navigated routes using GPS technology, ensuring timely arrivals for passengers.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Managed passenger interactions with professionalism, enhancing overall customer satisfaction.
- Assisted in conflict resolution, fostering positive experiences for riders during challenging situations.
- Implemented best practices for safety compliance, contributing to a secure driving environment.
Caretaker
Self-employeed
Saint Petersburg, FL
02.2020 - 05.2024
- Provided compassionate care for individuals, ensuring safety and comfort in daily activities.
- Maintained cleanliness and organization of living spaces, promoting a healthy environment.
- Assisted clients with personal hygiene tasks, fostering dignity and self-esteem.
- Developed customized care plans based on individual needs and preferences.
- Coordinated transportation and appointments for medical visits, enhancing access to healthcare services.
- Monitored client well-being, reporting changes to family members or healthcare providers promptly.
- Implemented efficient scheduling for client visits, optimizing time management and service delivery.
- Improved communication with families, providing regular updates on their loved ones' care.
- Facilitated supportive community atmosphere, fostering strong relationships among residents.
Caregiver
Self-employeed
Saint Petersburg, FL
01.2018 - 03.2020
- Provided personalized care and support to clients, enhancing their quality of life.
- Assisted clients with daily living activities, promoting independence and dignity.
- Developed individualized care plans to address specific needs and preferences.
- Monitored client health and reported changes to family members or healthcare professionals.
- Implemented safety measures to ensure a secure environment for clients and caregivers.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
CPOA
Forester and Pitt Optometric
Oklahoma City, OK
10.2008 - 12.2013
- Managed patient scheduling and workflow to enhance office efficiency.
- Ensured compliance with industry regulations and standards in optometric practices.
- Collaborated with optometrists to optimize patient care protocols and procedures.
- Trained and mentored junior staff on best practices in patient interaction and support.
- Implemented process improvements that streamlined administrative tasks and reduced wait times.
- Developed training materials for new employees to enhance onboarding experience.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
No Degree - Certified Paraoptometric
Paraoptometric
Oklahoma City, OK05-2012
High School Diploma -
Bayshore High School
Bradenton Florida08-1986
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and trustworthy
- Time management
- Dependable and reliable
- Safe driving practices
- Multitasking
- Problem-solving abilities
- Punctuality
- Reliability
- Defensive driving practices
- GPS and route planning
- Team collaboration
- Active listening
- Effective communication
- Customer relationships
- Clean driving record
- Communication and interpersonal skills
- Problem resolution
- Customer support
- Passenger safety
- Client service
- Goal setting
- Conflict resolution
- GPS navigation
- Adaptability
Certification
- Certified CPOA, Forester and Pitt - 2013
Interests
Timeline
Uber Driver
Uber
02.2024 - Current
Caretaker
Self-employeed
02.2020 - 05.2024
Caregiver
Self-employeed
01.2018 - 03.2020
CPOA
Forester and Pitt Optometric
10.2008 - 12.2013
No Degree - Certified Paraoptometric
Paraoptometric
High School Diploma -
Bayshore High School