Summary
Overview
Work History
Education
Skills
Operating Principles
Certification
Hobbies & Activities
Timeline
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Gaurav Ranjit

Silver Spring,MD

Summary


Known for “Delivering Value, and Transforming Customers to Business Advocates”. A Business and Technology professional with over 15 years of experience in customer facing roles that include Management Consultation, Advisory and Customer Success Management. Passionate about solving critical business problems by leveraging data driven methods and application of advanced technologies. Focused on helping customers to realize business value from their investments and helping business growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sr. Customer Success Manager

Okta, Inc
01.2019 - Current
  • Managing a customer portfolio of $10M ARR for the Mid - Atlantic CSM team
  • Successfully converted 2 challenging customers to business advocates, there by driving revenue up by 30% resulting in over $1M ARR per customer
  • Instrumental in developing the FY24 CS Summer Internship pilot program resulting in hiring 9 of 10 interns in P1 roles
  • Significant contribution in developing the C.S Renewal process, successful application + cross functional collaboration resulted in protecting ~$830K churn for a large size Healthcare Customer
  • Acting as an Advisor to the Business Value team in developing & rolling out Value Realization Toolkit & enablement across various C.S business regions

Manager, Global Advisory Services

Simeio Solutions LLC
01.2017 - 01.2019
  • Part of a global advisory and delivery practice with a target of reaching a revenue goal of $50 million by 2020
  • Leveraged robotic process automation (RPA) to save over $250K of offshoring expenses by automating data collection, communication and pre-validation processes as part of a periodic access certification program for a financial institution
  • Advised the Chief Information Officer (CIO) in developing a digital strategy & approach to centralize a Delegated Administration function for Liquidity & Transaction Services to overcome dependency on an unsupported technology by 2020
  • Established an Application Onboarding process for a financial customer based on a factory model that reduced onboarding of 700 applications from 16 weeks to 6 weeks for the program to be compliant with Sarbanes Oxley (SOX).

Senior Consultant, EY Advisory

Ernst & Young (EY) LLP
01.2011 - 01.2016
  • Key leadership role in providing client-facing business consulting services with a focus on strategy, operations and process improvement in the areas of Cybersecurity, Data Management, Risk and Regulatory Compliance
  • Played an integral role in developing the Cyber Economics and Risk Insights service line for EY’s Vision 2020 strategy with expected practice growth of $20 billion
  • Collaborated with practice leaders and visionaries in developing EY’s IAM methodologies and Go-To-Market strategy to help win billable work worth $4 million during FY2014 and FY2015
  • Client achieved compliance with industry standard (NERC CIP) regulations, which safeguarded against regulatory fines worth $1 billion

Education

Masters of Business Administration (MBA) -

Georgetown University – McDonough School of Business
05.2018

Master of Science (MSc) -

New York University
Brooklyn, New York
05.2007

Bachelor of Engineering (BE) -

Mumbai University
05.2005

Skills

  • Data-Driven Decision-Making
  • Salesforce Proficiency
  • Customer Advocacy
  • Relationship Management
  • Process improvement
  • Conflict resolution
  • Effective communication
  • Team leadership
  • Cross-functional collaboration
  • Industry knowledge
  • Stakeholder engagement
  • Problem solving

Operating Principles

  • Kaizen = Continuous Improvement
  • Ikigai = Defining with purpose
  • Shoshin = Beginner's Mindset
  • Wabi Sabi = Acceptable Imperfections

Certification

  • Certified Information Privacy Technologist (CIPT) by IAPP - License # 103573I
  • Okta Certified Professional
  • Okta Certified Administrator

Hobbies & Activities

  • Avid Travel & Photography Enthusiast
  • Co-founder & Owner of a travel blog www.myticklefeet.com

Timeline

Sr. Customer Success Manager

Okta, Inc
01.2019 - Current

Manager, Global Advisory Services

Simeio Solutions LLC
01.2017 - 01.2019

Senior Consultant, EY Advisory

Ernst & Young (EY) LLP
01.2011 - 01.2016

Masters of Business Administration (MBA) -

Georgetown University – McDonough School of Business

Master of Science (MSc) -

New York University

Bachelor of Engineering (BE) -

Mumbai University

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Gaurav Ranjit