Gaurav Sethi
Sidney
Summary
Professional in multi-unit management, equipped to optimize operations and drive business growth. Consistently exceeded targets through effective resource allocation and strategic planning. Known for fostering team collaboration and adapting to dynamic business needs with focus on achieving results.
Overview
7
7
years of professional experience
Work History
Area Manager
Amazon Logistics Center
01.2023 - Current
- Supported sales team members to drive growth and development
- Cultivated positive rapport with associates and team leadership
- Identified business opportunities by analyzing consumer trends within local markets
- Launched new markets by playing a pivotal role in opening Amazon Logistics (AMZL) sites in Vancouver and Victoria, expanding last-mile delivery operations
- Managed end-to-end operations for 'under the roof' (sortation) and 'outside the roof' (delivery) activities, ensuring seamless coordination and execution
- Led two teams of eight managers and shift assistants, overseeing daily operations for 200+ associates while maintaining alignment with Amazon’s operational standards
- Launched five delivery stations in the British Columbia region, building the culture from day one and leading the region to the #1 ranking in North America
- Resolved labor shortages by collaborating with VP-level stakeholders, increasing labor fill rates by 7%, and removing blockers to capacity constraints
- Spearheaded a cost-reduction program, achieving $4,050,086 in savings through performance improvements and process changes
- Optimized process paths and labor utilization, reducing quality defects by 87%, mitigating safety risks, and saving 99 labor hours daily, resulting in $891,000 in annual savings
- Led engagement initiatives for over 350 delivery associates, resulting in the highest connection scores in the region and a +11% improvement over network benchmark standards
- Developed a tech tool using JavaScript and Amazon APIs, improving quality metrics by 12%
- Partnered with the process improvement team to design and test the new XPT carts, implementing quality and safety enhancements
- Led the XPT Kaizen Initiative, standardizing linehaul operations across Canada, reducing monthly cancellations by 80%, and automating scheduling processes to save $1.2M annually starting in 2025
Driver Trainer
Amazon Logistics Center
08.2021 - 01.2023
- Conducted daily training classes for up to 30 individuals, including in-station classes and drive-alongs
- Collaborated with Operations Managers and Delivery Service Partners to coordinate and measure training activities
- Identified retraining and process improvement opportunities
- Executed the Driver Training program and conducted operational audits
- Actively participated in on-road processes to ensure operational excellence
- Contributed to the successful launch of DVC4 and DVV5
Yard Specialist
Amazon Fulfillment Center
02.2021 - 08.2021
- Completed a cost-saving project within the first two months
- Coordinated with multiple shipping companies and ensured timely trailer arrivals and departures
- Conducted daily yard audits and maintained trailer yard accuracy
- Consolidated data from various sources to support workflow and business needs
Warehouse Associate
Amazon Fulfillment Center
08.2020 - 02.2021
- Trained for all certified jobs, including inbound dock operations and stow processes
- Acted as an inbound dock ambassador and problem solver
- Served as an acting Process Assistant in the absence of the regular PA
Assistant Manager
Pizza Mantra
01.2019 - 12.2019
- Delivered exceptional customer service during high-volume operations
- Ensured safe food preparation and presentation
- Built a loyal clientele through friendly interactions and timely resolution of complaints
- Proactively completed additional tasks beyond assigned duties
Loss Prevention Specialist
Securiguard
01.2018 - 12.2018
- Maintained high customer service standards while addressing theft prevention
- Effectively dealt with vagrants and ensured site security
Security Command Center Operator
Paladin Security
01.2018 - 12.2018
- Responded to fire and burglar alarms promptly
- Dispatched guards to incident sites and handled emails professionally
- Verified reports from base guards and led a team as a supervisor
Education
Associate of Arts -
Kwantlen Polytechnic University
Surrey, B.C.01.2020
High School Diploma - Biology, Physics, Chemistry, English, and Mathematics
Shivalik Public School
Rupnagar, Punjab01.2017
Skills
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel)
- Strong organizational skills
- Problem-solving skills
- Adaptable
- Able to work under pressure
- Staff management
- Operations management
- Relationship building and management
- Team development
- Staff training and development
- Cross-functional collaboration
- Staff training
- Controlling costs
- Quality assurance
- Resource allocation
- Talent review
- Team leadership
- Operations improvements
- Project planning
Hobbies and Interests
- Singing
- Photography
- Camping
- Reading books
Timeline
Area Manager
Amazon Logistics Center
01.2023 - Current
Driver Trainer
Amazon Logistics Center
08.2021 - 01.2023
Yard Specialist
Amazon Fulfillment Center
02.2021 - 08.2021
Warehouse Associate
Amazon Fulfillment Center
08.2020 - 02.2021
Assistant Manager
Pizza Mantra
01.2019 - 12.2019
Loss Prevention Specialist
Securiguard
01.2018 - 12.2018
Security Command Center Operator
Paladin Security
01.2018 - 12.2018
High School Diploma - Biology, Physics, Chemistry, English, and Mathematics
Shivalik Public School
Associate of Arts -
Kwantlen Polytechnic University
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