Gaurav Verma
Prosper
Summary
Versatile Test Manager with 17 years of experience eliminating problems and flaws to enhance end-user experiences. Meticulously designs testing protocols, detecting obscure bugs and pitfalls to produce impeccable final products. Creates novel human and machine-based approaches to eliminating weaknesses in wide-ranging products.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Test Manager
Client - Silicon Valley Bank
09.2020 - Current
- Managing a team of quality engineers/analysts tasked with identifying, developing, creating, and improving technical testing processes/frameworks
- Preparing regression test suites, creating testing deliverables, managing both in-house and vendor testing teams, and overseeing day-to-day management of individual contributors.
- Reviewed bug reports and error logs, translating data into digestible reports for senior leadership personnel.
- Collaborated with development teams to establish clear test objectives, ensuring alignment with project goals.
- Documented testing procedures for developers and future testing use.
- Evaluated function, performance and design compliance of the product against design standards and customer needs.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Established a culture of continuous improvement within the testing team, fostering professional growth and skill development.
- Ensured compliance with relevant industry standards by adhering to strict quality assurance guidelines throughout all stages of software development.
- Cultivated strong working relationships with key project stakeholders, enabling seamless integration between teams during product roll-out initiatives.
- Incorporated delivery requirements into planning of testing schedules.
Quality Assurance Manager
Client - Toyota Financial Services
07.2010 - 09.2020
- Involved in understanding requirements, integration testing, and automation testing
- Worked on end-to-end NICE inContact project, conducted daily defect triage meetings, escalated issues to management, and prepared QA acceptance reports.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Championed continuous improvement initiatives, consistently seeking ways to optimize operations for better results.
Test Analyst
Client - GM Financial
07.2008 - 07.2010
- Involved in requirement gathering, strategizing test schedules, maintaining test plans, and preparing traceability matrices
- Conducted defect analysis and created automation scripts for regression testing.
- Increased overall test coverage, prioritizing high-risk functionalities for thorough examination.
- Boosted team efficiency through effective knowledge sharing sessions and mentoring junior testers.
Education
Master of Computer Application -
Birla Institute of Technology
Mesra, Ranchi06.2008
Skills
- Project management skills
- Test Execution Management
- Test case design
- Manual Testing
- Training and mentoring
- Quality Assurance
- Mobile Testing
- Cross-browser testing
- Bug Report Oversight
- Problem-solving abilities
- Test Plans and Test Methodologies
- User Acceptance Testing
- Automated Testing Frameworks
- Agile Methodologies
Domain expertise
Banking, Finance and Sales
Selected highlights
- Solid understanding of end-to-end Software Testing methodologies and Architecture.
- Experience in taking ownership of driving reliable and high-quality releases in the organization improving overall quality of delivered software.
- Driven multiple initiatives in a multi-team matrix organization structure and representing as quality owner for all ongoing programs.
- Led, recruited, managed, and empowered growing teams of designers.
- Extensive experience in defining and driving end-to-end software testing life cycle.
- Experience identifying opportunities, building a product strategy, and influencing deliver against a multi-year roadmap.
- Understands core technologies utilized in testing and quality product domain.
- Client Consultation, Journey Mapping & Process Mapping.
- Design Thinking that helps drive alignment and coherent product feature, business, and evangelism strategies.
- Ability to handle multiple competing priorities and problem solving in a fast-paced and constantly changing environments.
Project skill
- Project Management
- Project Planning and Documenting
- Team Building
Certification
- CSQA - Certified Software Quality Analyst
- Certified International Scrum Master
Technical Skills
JIRA, ALM HP Quality Center, Confluence, TOAD, Agile, SDLC, SQL Developer, Cloud Testing – Salesforce Service cloud and marketing cloud, continuous testing in CI/CD pipeline, Manual & Automation Testing, Performance Testing, Appian, Appian work flows, Data Loader, Developer console,IVR Testing - Genesys Outbound, Genesys IVR, UFT,NICE Call Recording, Genesys Call Routing, CYARA, CIMplicity for Inbound and Outbound calls.
Languages
English
Hindi
A1
Timeline
Test Manager
Client - Silicon Valley Bank
09.2020 - Current
Quality Assurance Manager
Client - Toyota Financial Services
07.2010 - 09.2020
Test Analyst
Client - GM Financial
07.2008 - 07.2010
- CSQA - Certified Software Quality Analyst
- Certified International Scrum Master
Master of Computer Application -
Birla Institute of Technology
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