Gavan Redfield
Utica,MS
Summary
Proven Operation Manager with a track record of enhancing safety and operations at Empire Trucking Service. Expert in Hazard Identification and fostering team leadership, significantly reducing accident rates. Skilled in driving results through effective problem-solving and operations management, ensuring timely delivery and superior customer service. Knowledgeable Industrial Engineer skilled in process improvements, equipment design and waste reduction. Strategic planner and analytical problem solver. History of improving production and maximizing efficiency.
Overview
10
10
years of professional experience
Work History
Operation Manager
Empire Trucking Service
Utica, MS
10.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
Feeder Driver
UPS
Jackson, Ms
04.2019 - 05.2024
- Maintained a safe driving record with consistent adherence to traffic laws and company safety policies.
- Mitigated potential delays due to unforeseen circumstances through proactive problem-solving strategies.
- Contributed to a positive team environment by effectively communicating with colleagues and management regarding daily tasks and challenges.
- Improved customer satisfaction by providing friendly, professional service during pick-ups and deliveries.
Sealer Deck Lead Technician/ Safety Lead
Nissan North America, Inc.
Canton, Ms
06.2014 - 01.2019
- Identified workforce safety violations and issued violations to maintain integrity of safety program.
- Assisted in accident investigations to determine root causes, prevent future occurrences, and maintain a safe work environment.
- Served as a resource for employees seeking guidance on specific safety-related issues or concerns within their respective roles.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Education
Bachelor Of Applied Science - Operations Management
Arizona State University
Tempe, AZ10.2024
Associate Of Applied Science - Industrial Engineering Management Technology
Holmes Community College
Goodman, MS05.2024
Skills
- Safety Auditing
- Report writing skills
- Hazard Identification
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Mathematical Calculations
- Process Improvement
- Quality Assurance
- Manufacturing Processes
- AutoCAD
Timeline
Feeder Driver
UPS
04.2019 - 05.2024
Operation Manager
Empire Trucking Service
10.2017 - Current
Sealer Deck Lead Technician/ Safety Lead
Nissan North America, Inc.
06.2014 - 01.2019
Bachelor Of Applied Science - Operations Management
Arizona State University
Associate Of Applied Science - Industrial Engineering Management Technology
Holmes Community College