Gavin Barse
North Bangor,NY
Summary
Dynamic professional with a background in customer service and team development, notably at the Malone Golf Club. Excelled in active listening and critical thinking, enhancing customer loyalty and team performance. Skilled in staff training and research, achieving high retention rates and positive feedback. Demonstrated excellence in communication, fostering significant community connections. Ability to connect with collegiate level students on an advanced academic level, providing resources that enhanced their learning abilities in the field of biology.
Overview
9
9
years of professional experience
Work History
Undergraduate Teaching Assistant
University at Buffalo, SUNY
08.2024 - 12.2024
- Taught Medical Parasitology to college students in classroom & laboratory settings.
- Held weekly office hours that offered additional help for students concerning lecture & lab material.
- Supported class professor with administrative tasks including grading papers, updating class records, and tracking attendance.
- Checked assignments, proctored tests, and provided grades according to university standards.
- Gave students continuous positive reinforcement and constructive feedback on assignments.
General Dentist Family Practice Shadow
Dr. Yuliya Medved, DDS
01.2023 - 01.2024
- Managed a diverse caseload of patients ranging from children to elderly individuals, adapting treatment approaches accordingly.
- Implemented preventive measures for early detection of dental issues, reducing the need for invasive treatments.
- Gathered useful information from Dr. Medved concerning the techniques a dentist uses on their day-to-day basis.
- Learned how to communicate with patients in a dental office setting, including the rhetoric in which to speak in when dealing with the public.
Customer Service Representative
Malone Golf Club
05.2022 - Current
- Resolved customer complaints, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed communication abilities with customers through active listening skills, leading to higher retention rates and positive feedback from members.
- Grew quality connections in the community through daily interactions with several individuals throughout the area.
- Trained incoming employees on club policy, etiquette, and procedures.
Youth Basketball Coach
Chateaugay Central School
07.2021 - 07.2024
- Enhanced player performance by implementing strategic training sessions and skill development drills.
- Developed coaching plans for players to address specific strengths and areas of improvement.
- Promoted sportsmanship among players by modeling respectful behavior during games & practices.
- Boosted team spirit and motivation through effective communication and modes of positive reinforcement.
Orchard Worker
Prairie's Orchard
05.2016 - 08.2020
- Pruned orchard trees by shortening or removing upper limbs and removing long shoots in center and tops of trees.
- Maintained healthy trees by pruning and checking for disease.
- Mowed the Orchard's lawn routinely, keeping a clean workspace.
- Painted apple trees in an effort to prevent cracking from the inside of the young tree.
Education
Bachelor of Arts - Biological Sciences
University At Buffalo, SUNY
Buffalo, NY12-2024
New York State Advanced Regents Diploma -
Franklin Academy High School
Malone06-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Communication with peers
- Team development
- Staff training
- Research
Timeline
Undergraduate Teaching Assistant
University at Buffalo, SUNY
08.2024 - 12.2024
General Dentist Family Practice Shadow
Dr. Yuliya Medved, DDS
01.2023 - 01.2024
Customer Service Representative
Malone Golf Club
05.2022 - Current
Youth Basketball Coach
Chateaugay Central School
07.2021 - 07.2024
Orchard Worker
Prairie's Orchard
05.2016 - 08.2020
Bachelor of Arts - Biological Sciences
University At Buffalo, SUNY
New York State Advanced Regents Diploma -
Franklin Academy High School
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