GAVIN CHESEN
San Diego,CA
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
3
3
years of professional experience
Work History
Internship
Ritz-Carlton
05.2020 - 08.2023
- Learning first hand the hotel’s operation
- Assisted fellow peers and managers
- Customer service with all guests
- Hands-on experience in the world of hotel management
- Experience in the front and back of the hotel
- Resolving issues and situations first hand
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Camp Counselor
ESF Camps
06.2022 - 08.2022
- Prepared reports for management regarding status and progress of recreational activities
- Collaborated with other camp counselors to design fun and enriching learning activities for campers
- Implemented and developed programs to promote physical fitness, teamwork and healthy living
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor
- Provided feedback and guidance to program participants regarding progress and development
- Worked with children of varying age, interest, skill, and developmental levels
Barista
Starbucks
11.2021 - 04.2022
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Maintained regular and consistent attendance and punctuality
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Recommended products based on solid understanding of individual customer needs and preferences
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
Education
Business Administration And Management
San Diego State University
05.2025
Skills
- Coordinate Schedules
- Customer and Service-Oriented Group Leadership
- Outstanding Communication and Interpersonal Skills
- Performance Improvement
- Active Listening
Timeline
Camp Counselor
ESF Camps
06.2022 - 08.2022
Barista
Starbucks
11.2021 - 04.2022
Internship
Ritz-Carlton
05.2020 - 08.2023
Business Administration And Management
San Diego State University
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