Gavin Courtney
Arlington,WA
Summary
Over 25 years of experience leading retail sales teams to exceed revenue and profit goals through training and coaching. Proven track record of driving multimillion-dollar districts and maximizing all key performance indicators. Expert customer service specialist. Expert relationship and culture builder, Inclusion Specialist, channel developer, negotiator, and sales strategist. I have a positive attitude, passion, and enthusiasm to help drive sales in any industry. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Arch Support Specialist Manager
The Good Feet Store
12.2022 - Current
Store Manager. Driving positive year over year sales through providing clients with proper arch supports to help increase the quality of life.
Employment Success Manager
PRIDE Industries
02.2022 - 10.2022
Hiring and onboarding individuals with disabilities, and barriers to enter the workforce.
Director of sales
Angel of the Winds Arena/Spectra Venue Management
08.2021 - 02.2022
- Creating a person-to-person relationship with all clients
- Selling and maintaining current sponsors and partners
- Responsible for reaching out to new clients and presenting the benefits to a sponsorship in the arena
- Driving the revenue of the Arena
- Responsible for making sure all annual Suite lease holders are taken care and making sure their needs are met throughout the season
- Exceeded budget in the short amount of time I was there.
District sales manager
Mattress Depot USA
09.2017 - 01.2020
- Responsible for the day-to-day sales operations which included driving sales through coaching and mentorship, strategic planning, metric/KPI analysis, and collaboration amongst fellow District managers and Training managers.
District sales manager
SLEEP TRAIN, INC. (acquired by Mattress Firm)
03.1998 - 09.2017
- Responsible for the day-to-day sales operations which included driving sales through coaching and mentorship, strategic planning, metric/KPI analysis, and collaboration amongst fellow District managers and Training managers.
Education
Skills
- Presentation & Public Speaking
- Enthusiastic
- Customer Service specialist
- Active Listening
- Adaptability
- Collaboration
- Teamwork
- Perseverance
- Servant leadership mindset
- Consistent
- Humble
- Strategic thinker
- Positive Mental Attitude
- Driven
- Time Management
- District Sales/trainer Leadership
- Sales Strategy & Improvement Planning
- Sales and Operations Training & Development
- Recruiting/onboarding
- Workforce development
- Inclusion Specialist
- Merchandising Specialist
- KPI/Performance Metrics
- Continuous Improvement Strategies
- Program Development Strategies
- Internal & External Customer Satisfaction
- Culture Specialist
- Schedule Management
- Negotiation and Conflict Resolution
- Project Planning
- Professional and Courteous
Accomplishments
- Achieved Presidents Club Multiple years through effectively helping drive positive year over year sales.
Timeline
Arch Support Specialist Manager
The Good Feet Store
12.2022 - Current
Employment Success Manager
PRIDE Industries
02.2022 - 10.2022
Director of sales
Angel of the Winds Arena/Spectra Venue Management
08.2021 - 02.2022
District sales manager
Mattress Depot USA
09.2017 - 01.2020
District sales manager
SLEEP TRAIN, INC. (acquired by Mattress Firm)
03.1998 - 09.2017
Similar Profiles
Jason DoughertyJason Dougherty
Store Manager at The Good Feet StoreStore Manager at The Good Feet Store
Barbara GonzalezBarbara Gonzalez
Arch Support Specialist at The Good Feet StoreArch Support Specialist at The Good Feet Store
Logan FitzgeraldLogan Fitzgerald
Arch Support Specialist at The Good Feet StoreArch Support Specialist at The Good Feet Store
BETHANY VERABBETHANY VERAB
Certified Orthotic Specialist/Store Manager's Assistant at The Good Feet StoreCertified Orthotic Specialist/Store Manager's Assistant at The Good Feet Store
Lori PassanteLori Passante
Travel Registered Nurse at PeaceHealth St. Joseph Medical Center- Emergency DepartmentTravel Registered Nurse at PeaceHealth St. Joseph Medical Center- Emergency Department