SHAFAQ SIDDIQUI
Spring,USA
Summary
Payroll Specialist and Medical & Sales Trainer with 6+ years of combined experience in payroll administration, clinical enrollment, and training development. Skilled in data analytics, Power BI, Oracle CRM, and MS Office to drive process improvements, reduce errors, and deliver measurable productivity and revenue gains. Strong communicator and leader who designs scalable training programs, ensures regulatory compliance, and optimizes cross-functional collaboration to support growth and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Payroll Specialist
Public Partnerships LLC (PPL)
03.2025 - Current
- Processed payroll for a caseload of clients ensuring accurate payments and timely deposits while maintaining compliance.
- Resolved payroll discrepancies and adjusted timesheets to reduce payment errors and improve payroll accuracy.
- Prepared payroll reports and reconciliations to support audits and provide clear financial tracking.
- Coordinated with care managers and vendors to verify payroll information and streamline issue resolution.
- Maintained confidentiality of sensitive payroll and client data while following regulatory and company policies.
Medical & Sales Trainer
DM Clinical Research
Houston, TX
02.2022 - 10.2024
- Designed and delivered customized training programs for medical professionals and sales teams, improving sales conversion rates by 30%.
- Developed engaging e-learning modules, training manuals, and interactive workshops, enhancing knowledge retention and skill development.
- Conducted data-driven performance assessments, utilizing tools like Tableau and Oracle CRM to optimize training strategies.
- Trained 600+ professionals, resulting in a 20% increase in team productivity and 15% improvement in customer satisfaction.
- Led compliance and regulatory training, ensuring adherence to healthcare policies and industry standards.
Patient Enrollment Specialist
DM Clinical Research
Houston, TX
05.2021 - 02.2022
- Successfully enrolled 500+ patients into clinical programs, exceeding enrollment targets by 20% within the first year.
- Spearheaded process improvements that reduced enrollment processing time by 30%, increasing operational efficiency.
- Enhanced patient engagement through personalized outreach and communication strategies, maintaining a 95% patient satisfaction rate.
- Implemented streamlined data collection protocols, ensuring regulatory compliance and reducing errors in enrollment records.
Administrative Support Assistant
Kubosh Law Firm
Houston, TX
07.2019 - 04.2021
- Managed attorney schedules, improving meeting efficiency and client service.
- Coordinated legal documentation and case preparation, ensuring timely and accurate filings.
- Provided client support and inquiry resolution, boosting service quality and retention.
Senior Ambassador
CLEAR
Houston, TX
08.2019 - 03.2020
- Led customer onboarding and security navigation, improving efficiency at high-traffic airport locations.
- Mentored and trained new team members, enhancing service delivery and compliance adherence.
Customer Service Representative
World Duty Free Group
Houston, TX
07.2017 - 09.2019
- Delivered exceptional customer service, resolving inquiries and improving client satisfaction.
- Managed high-volume transactions, ensuring accuracy and compliance with duty-free sales regulations.
Education
Bachelor of Arts - Law
University of Houston
Houston, TX05-2028
Associate of Arts - Criminal Justice
Lone Star College
Houston, TX05-2026
Skills
- Sales Training & Development
- Medical & Clinical Research Training
- Performance Coaching & Mentorship
- Patient Enrollment & Outreach
- Data Analytics
- CRM & Workflow Automation
- Strategic Process Improvement
- B2B & B2C Sales
- Employee Onboarding & Retention
- Regulatory Compliance & Quality Assurance
- Presentation & Public Speaking
- MS Office Suite
- Tableau
- Power BI
- SQL
- Oracle CRM
- Asana
- Trello
- Leadership
- Time Management
- Communication
- Adaptability
- Active Listening
- Public Speaking
- Organization
- Payroll accounting
- Employee relations
Accomplishments
Awarded President’s List Honors, Lone Star College- 2025
Certification
- Registered Behavior Technician at RBT Certification
- Investigator Training Certification at Investigator Training Certification
- Administrator Training Certification at Administrator Training Certification
- Coordinator CTMS Training Certification at Coordinator CTMS Training Certification
LANGUAGES
English
Urdu
Hindi
Korean
Timeline
Senior Payroll Specialist
Public Partnerships LLC (PPL)
03.2025 - Current
Medical & Sales Trainer
DM Clinical Research
02.2022 - 10.2024
Patient Enrollment Specialist
DM Clinical Research
05.2021 - 02.2022
Senior Ambassador
CLEAR
08.2019 - 03.2020
Administrative Support Assistant
Kubosh Law Firm
07.2019 - 04.2021
Customer Service Representative
World Duty Free Group
07.2017 - 09.2019
Bachelor of Arts - Law
University of Houston
Associate of Arts - Criminal Justice
Lone Star College