Gabrielle Stewart
Oklahoma City
Summary
Proficient Payroll Coordinator highly effective at managing multiple simultaneous areas in fast-paced environments. Successful at overseeing payroll, documentation, and reporting. Eager to apply knowledge to new position.
Overview
6
6
years of professional experience
Work History
Senior Payroll Specialist
Heartland Payroll Solutions
09.2020 - Current
- Reviewed payroll reports to ensure accuracy of calculations, including pay rates, overtime, vacation time.
- Researched discrepancies and resolved issues related to payroll transactions.
- Trained new staff members on proper use of company's payroll system.
- Generated custom reports using complex queries for management review purposes.
- Assisted with the implementation of new payroll systems and processes.
- Managed special projects assigned by Payroll Manager as needed.
- Provided support during internal and external audit reviews involving personnel records or compensation information.
- Performed payroll processing for multiple companies utilizing various software packages.
- Onboarded new employees in time reporting and payroll systems.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Reconciled payroll accounts and resolved discrepancies in a timely manner.
- Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department and division transfers.
- Processed garnishments, child supports, and levies in accordance with federal and state laws.
- Processed and monitored sick pay, vacation pay, and other leave entitlements accurately.
Spa Receptionist
Renaissance Spa
Oklahoma City
11.2019 - 09.2020
- Created promotional materials such as flyers or brochures for distribution in-house or online.
- Demonstrated excellent customer service skills when interacting with clients.
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Performed administrative duties such as filing paperwork and updating client databases.
- Provided feedback on product performance to management team when requested by customers or staff members.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Assigned tasks to Spa Associates as needed while monitoring their progress throughout the day.
- Provided clients with information on spa services, packages, and promotions.
- Resolved customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Maintained accurate records of customer visits and transactions utilizing computerized system.
- Conducted monthly inventory checks of products used during treatments to ensure proper restocking procedures are followed.
- Managed bookings for special occasions such as weddings or group spa days according to specified requirements.
- Monitored stock levels of retail items such as lotions, creams, oils, ensuring adequate supply at all times.
- Attended weekly meetings with spa management team to discuss upcoming events or promotions.
- Ensured all areas of the spa were properly cleaned before opening for the day.
- Input client information into booking system accurately and completely to chart sales metrics.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Advised customers of seasonal promotions to create rapport and improve sales.
- Checked guests in quickly and introduced customers to professionals.
- Greeted guests and members upon arrival to create positive first impressions.
- Guided customers through facility tours explaining spa resources and amenities.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
High School Diploma -
Del City High School
Del City, OK05-2012
Skills
- Payroll processing
- Garnishment processing
- Employee onboarding
- Problem solving
- Attention to detail
- Training and development
- Effective communication
- Direct deposit management
- Data entry
- Payroll management
- Multi-state payroll
- Year-end processing
- Payroll training
- Payroll policies and procedures
- New hire processing
- Telephone and email etiquette
- Daily payroll activities
- Analytical skills
- Processing wage withholding orders
- Exceptionally organized
- PTO accrual
References
References available upon request.
Timeline
Senior Payroll Specialist
Heartland Payroll Solutions
09.2020 - Current
Spa Receptionist
Renaissance Spa
11.2019 - 09.2020
High School Diploma -
Del City High School