GAVIN DEMENT
Tarzana,USA
Summary
Results-driven leader with a strong background in sales and customer service, excelling in fast-paced environments that demand leadership, organization, and interpersonal skills. Proven ability to drive revenue, manage teams effectively, and create exceptional customer experiences. Adept at training and motivating staff to meet and exceed goals while maintaining high service standards. Skilled in problem-solving, multitasking, and fostering positive client relationships to ensure satisfaction and repeat business. Ready to bring a dynamic, customer-focused approach to any role.
Overview
5
5
years of professional experience
Work History
Section Leader/Customer Service
Trader Joe's
03.2024 - Current
- Delivered excellent customer service while handling transactions and managing orders for coffee department
- Assisted in recommendations to enhance the shopping experience
- Handled customer inquiries and resolved issues promptly, maintaining a high level of customer satisfaction
Sales Representative
Ashley Furniture HomeStore
08.2021 - 12.2023
- Drove sales by engaging customers and understanding their needs, resulting in a 15% increase in monthly sales
- Developed and maintained strong relationships with clients, contributing to a high rate of repeat business
- Utilized negotiation skills to close deals and upsell products effectively
Sales Representative
Enerpower
01.2020 - 08.2021
- Generated new business through cold calling and networking, surpassing sales targets by 20%
- Provided exceptional customer service and support, leading to a 25% increase in customer satisfaction ratings
- Managed a pipeline of leads and prospects, ensuring consistent follow-ups and successful closures
Education
Bachelor's degree - Business Administration
Western Colorado University
12.2020
Associate's Degree -
Ventura College
12.2016
Skills
- Communication Skills
- Microsoft Word
- Telemarketing
- Retail Math
- Door-to-Door Sales
- Sales Techniques
- Cash Register Operations
- Cold Calling
- Upselling
- Inside Sales
- Customer Service
- Outside Sales
- Negotiation
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Section Leader/Customer Service
Trader Joe's
03.2024 - Current
Sales Representative
Ashley Furniture HomeStore
08.2021 - 12.2023
Sales Representative
Enerpower
01.2020 - 08.2021
Bachelor's degree - Business Administration
Western Colorado University
Associate's Degree -
Ventura College