Gavin Doggett
Decatur
Summary
Dynamic Service Technician with extensive experience at Environmental Comfort Systems, excelling in installation and repair of HVAC systems. Recognized for exceptional customer service and troubleshooting skills, consistently delivering high-quality results. Proven ability to train others and adhere to safety protocols, fostering a culture of excellence and continuous improvement.
Overview
6
6
years of professional experience
Work History
Service Technician
Environmental Comfort Systems
06.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Maintenance Technician
Lee Company
09.2023 - 06.2024
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Followed safety protocols to minimize workplace accidents.
Industrial Tire Tech
McGriff Tire
05.2019 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Decatur High School
Decatur, AL05.2019
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Troubleshooting skills
- Flexible and adaptable
- Repair techniques
- Equipment troubleshooting
- OSHA requirements
- Heavy lifting
- Hand tool expertise
- Equipment inspection
- Time tracking
- Operating test equipment
- HVAC systems
- Troubleshooting
- Scheduling and coordination
Timeline
Service Technician
Environmental Comfort Systems
06.2024 - Current
Maintenance Technician
Lee Company
09.2023 - 06.2024
Industrial Tire Tech
McGriff Tire
05.2019 - 08.2023
Decatur High School
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