GAVIN FERULLO
Jackson,NJ
Summary
During my four-year tenure as a gas attendant, I honed exceptional communication and problem-solving abilities. I consistently aimed to not only meet but exceed customer satisfaction standards. Proficient in prioritizing customer happiness, I take pride in consistently surpassing expectations. Known for adaptability, organization, and punctuality, I am cooperative, polite, and diligent. Additionally, I possess proficiency in computer hardware and software.
Overview
5
5
years of professional experience
Work History
Gas Station Attendant
Wawa
08.2022 - Current
- Supported promotional efforts by informing customers of current sales events and discounts available.
- Cleaned up gas and other spills in accordance with spill procedures.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Trained and mentored new employees on company procedures and safety protocols.
Gas Station Attendant
Quick Check
07.2019 - 07.2022
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Maintained clean and orderly work station.
- Followed safety protocols while working, avoiding accidents and injuries.
- Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
- Maintained inventory of all saleable items.
Education
Associate of Business Administration - Accounting And Finance
Ocean County College
Toms River, NJ09.2024
Skills
- Reliability and punctuality
- Problem-Solving
- Flexible Schedule
- Cleaning procedures
- Customer Service
- Inventory Maintenance
- Attention to Detail
- Good Judgment
- Cash handling expertise
- Stocking
- Safety awareness
- Self-Motivation and Initiative
Timeline
Gas Station Attendant
Wawa
08.2022 - Current
Gas Station Attendant
Quick Check
07.2019 - 07.2022
Associate of Business Administration - Accounting And Finance
Ocean County College
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