Summary
Overview
Work History
Education
Skills
Timeline
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Harley Jarvis

Parma Heights,OH

Summary

Proven track record in enhancing customer satisfaction and team efficiency, notably at Wendy's. Skilled in multitasking and customer service, I excel in maintaining high cleanliness standards and fostering positive relationships. Demonstrated adaptability and problem-solving abilities contribute to operational excellence, achieving significant improvements in service delivery.

Overview

8
8
years of professional experience

Work History

Gas Station Attendant

Arco Ampm
09.2018 - 11.2019
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Maintained inventory of all saleable items.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.

Food Service Worker

Wendys Restaurant
06.2016 - 06.2017
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Adjusted food preparation methods in accordance with customer requests.
  • Processed customer payments and balanced cash drawers.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.

Food Service Worker

Wendy's
01.2012 - 01.2015
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Adjusted food preparation methods in accordance with customer requests.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Education

High-school Diploma -

ECOT
Columbus, OH
06.2015

Skills

  • Customer Service
  • Cleaning and sanitation
  • Customer service and assistance
  • Teamwork and Collaboration
  • Problem-Solving
  • Reliability and punctuality
  • Flexible schedule availability
  • Patience and Empathy
  • Fuel safety
  • Professional Appearance
  • Cleanliness and hygiene
  • Age Verification
  • Lottery Ticket Sales
  • Store maintenance
  • ID Verification
  • Payment Processing
  • Self-Motivation and Initiative
  • Adaptability and Resilience
  • Basic Math Competency
  • Oil Level Measurement
  • Cleaning procedures
  • Time Management
  • Safety awareness
  • Decision-Making
  • Critical Thinking
  • Good Judgment
  • Attention to Detail
  • Active Listening
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Self Motivation

Timeline

Gas Station Attendant

Arco Ampm
09.2018 - 11.2019

Food Service Worker

Wendys Restaurant
06.2016 - 06.2017

Food Service Worker

Wendy's
01.2012 - 01.2015

High-school Diploma -

ECOT

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Harley Jarvis