Summary
Overview
Work History
Education
Skills
Timeline
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Gavin Graves

Brea,CA

Summary

Dynamic Shift Leader with a proven track record at Blaze Pizza, excelling in team leadership and problem-solving to enhance customer satisfaction and streamline operations. Skilled in cash handling and motivational leadership, I fostered a positive team environment, significantly reducing discrepancies and elevating service standards.

Overview

9
9
years of professional experience

Work History

Shift Leader

Blaze Pizza
03.2016 - 09.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

Education

High School Diploma -

Brea-Olinda High School
Brea, CA
06.2015

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Flexible Schedule
  • Team motivation
  • Training Assistance
  • Goal Setting and Tracking
  • Motivational Leadership

Timeline

Shift Leader

Blaze Pizza
03.2016 - 09.2024

High School Diploma -

Brea-Olinda High School

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Gavin Graves