Gavin Graves
Chicago,Illinois
Summary
Customer-focused professional with 5+ years of experience in the service industry, including leadership as an Assistant Manager. Years of experience in conflict resolution, communication, and customer service, with a strong commitment to safety. Proven ability to remain calm under pressure while delivering exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Assistant Manager
JCPenney
West Des Moines, Iowa
06.2023 - 05.2026
- Coordinated staff schedules and delegated tasks to optimize team performance.
- Handled customer inquiries and resolved issues to enhance shopping experiences.
- Applied de-escalation techniques for effective resolution of customer concerns.
Retail Sales Associate
Bath & Body Works
Ames, Iowa
07.2024 - 08.2025
- Trained new associates on store policies and customer service techniques to ensure consistent service delivery.
- Resolved customer complaints professionally, enhancing customer satisfaction and loyalty.
- Applied problem-solving and interpersonal skills to calmly address and resolve conflicts, maintaining a positive store environment.
Produce Clerk
Hyvee Market Grill
Windsor Heights, Iowa
02.2020 - 02.2021
- Delivered quality customer service in a fast-paced environment
- Assisted customers with questions with strong communication skills
- Maintained a clean and organized department
Education
High School Diploma -
Iowa State University
Ames, IASkills
- Safety & Regulatory Compliance
- Customer Service Excellence
- Problem-Solving & Quick Decision-Making
- Conflict Resolution & De-escalation
- Ability to Stay Calm Under Pressure
- Clear Communication & Active Listening
Affiliations
MercyOne, pediatrics care, Des Moines
2022-2025
-Assisted patients, visitors, staff in day to day activities
- Maintained a calm demeanor in high stress environments
2022-2025
-Assisted patients, visitors, staff in day to day activities
- Maintained a calm demeanor in high stress environments
Timeline
Retail Sales Associate
Bath & Body Works
07.2024 - 08.2025
Assistant Manager
JCPenney
06.2023 - 05.2026
Produce Clerk
Hyvee Market Grill
02.2020 - 02.2021
High School Diploma -
Iowa State University