Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Gavin Hastings

Crystal Lake,IL

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

1
1
year of professional experience

Work History

Shift Leader

Dunkin' Donuts
Crystal Lake, Illinois
06.2024 - 05.2025
  • Managed inventory levels, ordering supplies to maintain stock availability.
  • Assisted customers with orders, ensuring a positive experience at the counter.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Monitored and maintained equipment to ensure operational efficiency.

Education

High School Diploma -

Crystal Lake South
Crystal Lake, IL
05-2026

Skills

  • Marketing initiatives
  • Operations efficiency
  • Team leadership
  • Conflict resolution
  • Relationship building
  • Operational improvement
  • Cerified in Mircosoft Office
  • Staff recruiting
  • Training and coaching
  • Leadership skills
  • Team building
  • Decision-making
  • Customer relations

Affiliations

  • Wrestling MVP
  • Football Captain
  • Lacrosse Utility Player of the Year
  • SALT member
  • Volunteering in the Community

Timeline

Shift Leader

Dunkin' Donuts
06.2024 - 05.2025

High School Diploma -

Crystal Lake South

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