Summary
Overview
Work History
Education
Skills
Timeline
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Gavin Jones

Richmond,VA

Summary

Dynamic member services Ambassador from Bj's, adept in Microsoft Office and problem-solving, showcased exceptional customer satisfaction and conflict resolution skills. Leveraged strong analytical abilities to enhance operational efficiency. Demonstrated remarkable adaptability and teamwork, ensuring continuous improvement and achieving key performance targets.

Overview

2
2
years of professional experience

Work History

Omni Ambassador

Bj's
11.2021 - 05.2024
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Assisted team with operational policies and procedures to drive services.
  • Resolved conflicts between staff members and community members in diplomatic manner.
  • Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Douglas Southall Freeman High School
Richmond, VA
06.2022

Skills

  • Microsoft office
  • Assisted forklift operations as per osha regulations
  • Proper body mechanics
  • Minimal forklift experience
  • Analyzing and solving problems

Timeline

Omni Ambassador

Bj's
11.2021 - 05.2024

Douglas Southall Freeman High School

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Gavin Jones