Angelica Esposito

Sandston,VA

Summary

Highly motivated and adaptable team leader with 3+ years of experience in customer service and online order management. Skilled in de-escalating challenging situations, effective communication, and providing exceptional customer support. Looking to leverage my expertise in a fast-paced environment to contribute to a dynamic remote team.

Overview

years of professional experience

Work History

Omni Ambassador

Bjs Wholesales Club

11.2023 - Current

Led a team responsible for processing and fulfilling online orders, ensuring accuracy and timely delivery.
Trained and mentored new team members, ensuring efficient workflow and high customer satisfaction.
De-escalated customer complaints and worked to resolve issues, providing excellent customer service in a high-volume environment.
Managed online communication channels, responding to inquiries and troubleshooting issues quickly and effectively.
Maintained accurate order records and ensured compliance with company policies.
Regularly met or exceeded team performance targets.

Cashier

Panera

05.2023 - 11.2023

Provided excellent customer service, handling transactions and assisting customers in a fast-paced setting.
Maintained a positive, welcoming atmosphere for customers while ensuring smooth operations during peak hours.
Assisted in opening and closing duties, inventory management, and supporting the kitchen team.
Resolved customer concerns quickly and courteously, ensuring a high level of customer satisfaction.

Education

Varina High School

Richmond, VA

05.2024

Skills

Customer Support: Strong experience handling customer inquiries, managing online orders, and resolving conflicts in a professional manner
Communication: Skilled at clear, empathetic communication with diverse customers, both in person and virtually
Problem Solving: Expertise in de-escalating tense situations and finding practical solutions in high-pressure environments
Team Leadership: Experience as a team lead, training and guiding new team members to ensure smooth workflow

Adaptability: Thrive in fast-paced, changing environments and can handle multiple tasks simultaneously
Special Needs and Animal Care: Knowledgeable and compassionate approach to working with special needs children and animals
Computer Skills: Proficient with online order management systems, basic office software (Microsoft Office Suite, Google Docs), and customer service platforms
Culinary Safety: Certified in food safety protocols, ensuring the safe handling of food in professional environments

Additional Information

Available to work flexible hours and can adapt to different time zones for remote work.
Passionate about continuous learning and self-improvement in both professional and personal environments.

Timeline