Gavin Ledin
Amherst,MA
Summary
Current Operations Information Management BBA student at the University of Massachusetts amherst. Expertise in Microsoft Office and incident management and bringing a strong focus on quality assurance and continuous improvements in business operations. Strong technical background in providing techinical support and troubleshooting and successfully resolving complex issues to improve system performance.
Overview
2
2
years of professional experience
Work History
Help Desk Technician
Unified Networking Solutions
09.2020 - 06.2021
- Provided basic end-user troubleshooting and desktop support.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
IT Quality Control Advisor
Cape Code Regional Technical High School
02.2019 - 05.2020
- Made sure there was consistency across the departments and organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding technical quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
Education
BBA - Operations Information Management
University of Massachusetts, Amherst
Amherst, MA05-2025
Skills
- Project Management
- Proficient in Microsoft Office Applications
- Business Development and Planning
- Attention to Detail
- Business Administration
- Product Demonstrations
- Key Decision Making
- Verbal and written communication
- Relationship building and management
- Incident Management
- SQL
- Technical issues analysis
Timeline
Help Desk Technician
Unified Networking Solutions
09.2020 - 06.2021
IT Quality Control Advisor
Cape Code Regional Technical High School
02.2019 - 05.2020
BBA - Operations Information Management
University of Massachusetts, Amherst
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