Summary
Overview
Work History
Education
Skills
Languages
Websites
References
Timeline
Generic

Landon Reich

Quincy,IL

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

8
8
years of professional experience

Work History

Help Desk Technician

Blessing Health
04.2022 - 11.2022
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Walked individuals through basic troubleshooting tasks.
  • Provided basic end-user troubleshooting and desktop support.

Data Analyst

CHAUCER FOODS INC.
10.2015 - 08.2021
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Used statistical methods to analyze data and generate useful business reports.

Sales Clerk

Southern Illinois Liquor Mart
08.2014 - 05.2015
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Kept front check out area clean and organized for efficient service.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Processed payments and returns with accuracy and efficiency.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.

Education

B.S. in Civil/Environmental Engineering -

Southern Illinois University Carbondale
Carbondale, IL
05.2015

Skills

  • Issue Resolution
  • Ticket Management
  • Database Maintenance
  • Customer Service
  • Desktop Support
  • Help Desk Support
  • Data Warehousing
  • Project Management
  • Process Improvement
  • Data Validation
  • Data Formatting

Languages

English
Native or Bilingual
Spanish
Limited Working

References

UPON REQUEST

Timeline

Help Desk Technician

Blessing Health
04.2022 - 11.2022

Data Analyst

CHAUCER FOODS INC.
10.2015 - 08.2021

Sales Clerk

Southern Illinois Liquor Mart
08.2014 - 05.2015

B.S. in Civil/Environmental Engineering -

Southern Illinois University Carbondale

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Landon Reich