Summary
Overview
Work History
Education
Skills
References
Timeline
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GAVIN MARLOWE

Austin,TX

Summary

Engaging Hospitality Expert committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

4
4
years of professional experience

Work History

Lead Bartender

Beaver Creek Resort
Avon, CO
10.2022 - 11.2023
  • Trained new bartenders on drink preparation and upselling techniques.
  • Monitored patron alcohol consumption to encourage safety.
  • Estimated daily beverage consumption to maintain proper inventory levels.
  • Trained, motivated and oversaw team of 28 front of house team members in delivering outstanding service to every customer.
  • Developed strategies for our zero-waste initiative and helped employees maintain compliance with objectives.

Server/Bartender

Vail Recreation District
Vail, CO
06.2023 - 11.2023
  • Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
  • Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
  • Prepared mixed drinks according to standard recipes.
  • Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
  • Coordinated with kitchen staff to ensure timely delivery of food orders when requested by guests.

Bartender

Bay Harbor Golf Club
Petoskey, MI
04.2021 - 09.2021
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Sustainability Agent

Vail Resorts Inc
Vail, CO
10.2021 - 01.2022
  • Developed strategies for our outlets' zero-waste operations and helped employees maintain compliance with objectives.
  • Worked successfully with diverse group of coworkers to accomplish waste goals across Vail Mountain
  • Oversaw environmental waste discharge to protect people, animals and environments from unnecessary and illegal contamination.
  • Mitigated contamination in our operations by assessing our waste products from of all Vail Mountain.

Public Relations and Research Intern

The Foundation on Economic Trends IRC
Bethesda, MA
06.2019 - 08.2019
  • Independently researched policy issues and legislation pertinent to company needs
  • Drafted and distributed materials to the executive personnel
  • Composed emails and social media messages to influential media and governmental influencers to promote Jeremy Rifkin’s new book on the Green New Deal.

Education

Bachelor of Science - Political Science

Grand Valley State University
Allendale
04.2020

Skills

  • Customer Service
  • Budget Monitoring
  • Supply Ordering
  • Inventory Control
  • Cocktail List Development
  • Employee Coaching
  • Staff Management
  • Responsible Alcohol Service
  • Team Training and Development
  • Project Management
  • Data Collection

References

Austin May - Head Chef, Spruce Saddle, Beaver Creek - (630) 437-0368

Luke Whalen - AGM Snowmaking Operations, Beaver Creek- (720) 427-0890

Adrienne Neely - Banquet Manager, Vail Golf Club, Town of Vail - (505) 261-3049

Timeline

Server/Bartender

Vail Recreation District
06.2023 - 11.2023

Lead Bartender

Beaver Creek Resort
10.2022 - 11.2023

Sustainability Agent

Vail Resorts Inc
10.2021 - 01.2022

Bartender

Bay Harbor Golf Club
04.2021 - 09.2021

Public Relations and Research Intern

The Foundation on Economic Trends IRC
06.2019 - 08.2019

Bachelor of Science - Political Science

Grand Valley State University

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GAVIN MARLOWE