Gavin M. Kirksey
Woodstock,GA
Summary
Accomplished Systems Engineer/Implementation Analyst with a proven track record at Massive IT, enhancing organizational efficiency and stability. Experienced in the Microsoft 365 Suite and Azure Active Directory, I excel in client service, user account management, and ensuring optimal system performance and security. Demonstrated success in project management and collaborative problem-solving, significantly improving operational outcomes. Participated in persistent monitoring and incident response of endpoints through the use of Microsoft Defender and Endpoint Manager.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Systems Engineer/Implementation Analyst
Massive IT
05.2022 - Current
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Completed software updates and assessed security patches for optimized computer use.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Skilled at working independently and collaboratively in a team environment.
- Contracted by United States Department of Defense to travel to Japan and perform hardware installation related tasks on JASDF Misawa Air Base
Education
Bachelor of Science - Cyber Security
University of North Georgia
Dahlonega, GA05-2022
Skills
- Microsoft 365 Suite
- Azure Active Directory
- Microsoft Defender and Endpoint Manager
- Microsoft Intune and Logic Apps
- Hardware and software installation
- Client service and support
- Configuration Management
- Requirements Gathering
- Project Management
- Cybersecurity
- Network Architecture
- Cloud services
Certification
CompTIA Security+ Certified Verification: YJWY3LX6HJRQ1RSC
Timeline
Systems Engineer/Implementation Analyst
Massive IT
05.2022 - Current
Bachelor of Science - Cyber Security
University of North Georgia
Similar Profiles
Sypron RutherfordSypron Rutherford
Yard Associate at Massive Equipment Rental & Sale LTDYard Associate at Massive Equipment Rental & Sale LTD
Pritesh ZinjePritesh Zinje
Assistant Restaurant Manager at Massive Groups of RestaurantAssistant Restaurant Manager at Massive Groups of Restaurant
Natalia LoziienkoNatalia Loziienko
Project Coordinator at Massive EntertainmentProject Coordinator at Massive Entertainment
Taylor GonzalesTaylor Gonzales
Farmer's Market Vendor Assistant at Grant Park Farmers MarketFarmer's Market Vendor Assistant at Grant Park Farmers Market
Yoseph AlemuYoseph Alemu
SQL/ETL Developer at Bank of the WestSQL/ETL Developer at Bank of the West