Gavin O'Neill
Bad Idea
Nashville,TN
14
years of professional experience
Customer Service professional with a 10 year history of sales and community building. Passionate for Food and Beverage service and education, aiming to hone my skills in liquor representation and sales at your company. A dedicated member of my restaurant who has grown into a team leader and representative of excellent service.
Work History
Lead Bartender
2 Years 4 Months- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders on our Michelin award winning wine list and customer service standards.
- Trusted team member to close out all end of day reports, And securely shutting down the building.
- Managed inventory, reducing waste through effective stock control practices.
- dedicated to wine knowledge and training to ensure an excellent guest experience.
- Managing floor shifts and trusted team member with management codes to ensure a smooth service.
Senior Server/ Bartender/ Manager
4 Years 11 Months- Excelled in creating a streamlined, high end dining experience for customers through detailed knowledge of the food & bar menu and strong relationships built with support staff.
- With my visible passion for food & drink, was asked on multiple occasions by management to curate specialty cocktail menus based on seasonality & keen understanding of complex flavor of a Middle Eastern menu.
- As a veteran employee, management has trusted my experience & loyalty to assist in roles outside of regular schedule including floor management & kitchen expo.
- Approaching my role as a waiter and bartender with a sales & relationship mindset, I have built a strong community of regular patronage and continued positive reviews.
- Completed all necessary ABC certificates for bartending & waitstaff.
Creator/ Owner
5 Years 6 Months- Directed design, production, & fan experience for over 100 live filmed concerts at an intimate and intrinsically Nashville, in-home music venue with an average in-person attendance of 100 guests & streaming audience of over 1 million homes via Zuus TV.
- Curated intentional talent bookings & whimsical esthetic experience to encourage word of mouth growth and high posting rates on social media.
- Facilitated brand partnerships to give the show national visibility by landing a deal with Zuus TV and a sponsorship with Leinenkugal Beer to provide promotional refreshments for live audience members.
Line Cook
7 Months- Worked as one of three cooks serving upwards of 120+ patrons per night.
- Adaptable and teachable, I joined the Margot kitchen with no formal training or prior experience and quickly learned new methods of food prep & service under the famed Chef Margot McCormick.
- Regarded team member, keeping pace with strong deliverables in a high intensity, fast environment.
Owner/ Operator
4 Years- Creator of first ever, men’s vintage clothing store in Nashville.
- Developed relationships with multiple Vintage Vendors, learning how to negotiate in a wholesale environment to ensure profitability for both parties.
- Excelled in creating customer relationships and a community around the shop through bi-monthly events to encourage local shopping in the heart of East Nashville.
- Succeeded in curating visual aesthetics & merchandising that made Hello Boys a destination; garnering multiple national write ups in travel blogs & magazines.
Education
Bachelor Of Arts (B.A) - Digital Media Communications
Skills
Customer service
Staff management
Suggestive selling
Inventory
Timeline
Lead Bartender
Bad Idea
04.2024 - CurrentRead More
Senior Server/ Bartender/ Manager
Lyra - Modern Middle Eastern
05.2019 - 04.2024Read More
Line Cook
Margot Cafe and Bar
02.2016 - 09.2016Read More
Creator/ Owner
Cotton Mill Live
07.2013 - 01.2019Read More
Owner/ Operator
Hello Boys
08.2012 - 08.2016Read More
University of California-Berkeley
Bachelor Of Arts (B.A) from Digital Media Communications
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