Gavin Spooner

Contribute to daily operational leadership in a high-volume, fast-paced environment serving a large and diverse customer base. Mentor and train new team members on service standards and performance expectations while partnering with leadership to ensure smooth shift execution, team accountability, and operational consistency. Professionally resolve customer concerns, protect brand reputation, and maintain composure in high-traffic, high-visibility settings.

Serve as a primary point of contact for customers, supporting daily business operations and driving revenue through consultative selling and personalized product recommendations. Oversee operational workflows including inventory coordination, vendor communication, order fulfillment, and Shopify storefront management. Analyze sales trends and collaborate on purchasing decisions to align inventory with demand while maintaining brand standards and a high-quality customer experience across all touchpoints.

Drove membership sales through consultative conversations and needs-based recommendations while managing inbound and outbound client communication. Utilized CRM systems to track performance metrics, support retention efforts, and contribute to overall studio growth and customer satisfaction.