Open To Work
Kirby Meza
Albuquerque,NM
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
4
4
years of post-secondary education
Work History
Hospitality Team Member
Ruidoso Inn
Ruidoso, New Mexico
- Assisted guests with check-in and check-out procedures.
- Maintained cleanliness and organization in guest areas and common spaces.
- Conducted daily inspections of equipment to ensure proper functioning order.
- Checked identification for patrons purchasing alcoholic beverages.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Input and confirmed reservations for guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Issued room keys and escort instructions to bellhops.
- Provided training support for new hires within the hospitality team.
- Resolved customer disputes in a timely fashion.
- Attended team meetings regularly to discuss operational issues.
- Communicated effectively with team members to ensure smooth operations during peak hours.
Assistant Manager
Piercing Pagoda
- Assist clientele by assessing wants and needs and offering the best selection in our inventory assuring they leave delighted with their new purchase.
- Process shipments as well as Maintaining inventory is accounted for and the display case fully stocked with newest items.
- Lead the team in store and district sales consistently.
- Responsible cash management/ bank deposits.
- Analyze store productivity needs and success.
- Train and develop a team.
Educational Assistant III
Albuquerque Public Schools
- Assist head teacher with daily instruction and activities in a special education setting of 6-10 students.
- Providing one on one instruction with students when needing additional assistance.
Student Employee
CNM Bursar's Office
- Provided clerical support to the entire office staff.
- Maintain and organize multiple filing systems for all paperwork processed through cashiers including but not limited to Scholarships, Parking permit and citation, Payment Plans, Health Center Fees, Collections, Student Death records etc.
- Operate CNM's Database Banner to correct student account bill statements.
DirecTV Associate
SITEL Corp.
- Assist DirecTV customers by addressing entertainment needs, resolve billing issues, package adjustments to fit their needs and place orders for additional equipment.
- Up-sold premium products meeting weekly incentives.
- Provided floor support to peers.
Education
Bachelor of Arts - University Studies
University of New Mexico
Albuquerque, NM 08.2013 - 12.2014
Associate of Arts - Secondary Education, General Studies, Liberal Art
Central New Mexico Community College
Albuquerque, NM 08.2009 - 12.2011
Skills
- Proper phone etiquette
- Planning/goal setting
- Adapt well to change
- Excellent Customer service
- Confident public speaking
- Leadership/management
- Communication/Interpersonal skills
- Detailed Organization skills
- Accounts payable /receivable
- Alpha/Numeric File system
- Responsible Cash Handling
- Point of sale systems
- Proficient in Microsoft office
- Proficient in QuickBook
- Proficient in CAD
- Inventory management
- Cash handling
- Sales analysis
- Customer engagement
- Team leadership
- Customer service
- Data entry
- Problem resolution
- Training development
- Effective communication
- Time management
- Conflict mediation
- Relationship building
- Organizational skills
- Process optimization
- Employee scheduling
- Multitasking and organization
- Performance evaluation
- Retail operations
- Team motivation
- Budget assistance
- Cost control
- Microsoft office expertise
- Sales reporting
- Employee supervision
- Decision-making
- Staff supervision
- Workplace safety compliance
- Team collaboration
- Conflict resolution
- Money handling
- Business development
- Marketing
- Operations management
- Customer relationship management (CRM)
- Team motivation techniques
- Orientation and training
- Verbal and written communication
- Staff development
- Compliance
- Sales growth
- Business administration
- Promotional planning
- Orientating and training
- Task delegation
- Project management
- Budgeting and finance
- Sales forecasting
- Retail operations management
- Coaching and mentoring
- Employee performance evaluation
- Adaptability and flexibility
- Business development understanding
- Workload management
- Reporting and documenting
- Financial reporting
- Scheduling and planning
- Consulting
- Problem-solving
- Goal setting
- Sales monitoring
- Policy enforcement
- Employee engagement
- Staff management
- Marketing tactics
- Process improvement strategies
- Negotiation
- Contract management
- Schedule oversight
References
- Los Altos Disciples of Christ, 11900 Haines NE, Albuquerque, NM, 87112, (505)299-5526
- Stan Shimmel, Shimmel Security, (505)803-2308
- Dr. Yvonne Darcy, CNM History Professor, (505) 224-4000 ext. 50501, ydarcy@cnm.edu
- Dr. Irene Vasquez, Professor Chicana / Chicano Studies UNM, Chair of Chicana/o Studies UNM: Chicana / Chicano Studies, Director, SHRI: Chicana / Chicano Studies UNM, (505) 277-0998, ivasquez@unm.edu
- Erica Nordan, Store Manager, Thrift Town, (505)872-0647
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkGig WorkSalary Range
$50000/yr - $200000/yrTimeline
Bachelor of Arts - University Studies
University of New Mexico
08.2013 - 12.2014
Associate of Arts - Secondary Education, General Studies, Liberal Art
Central New Mexico Community College
08.2009 - 12.2011
Assistant Manager
Piercing Pagoda
Educational Assistant III
Albuquerque Public Schools
Student Employee
CNM Bursar's Office
DirecTV Associate
SITEL Corp.
Hospitality Team Member
Ruidoso Inn