Summary
Overview
Work History
Education
Skills
Timeline
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Gavin Swihart

Denver,CO

Summary

Proven to excel in fast-paced environments, Experience in leveraging strong multitasking and exceptional customer service skills at Cafe Terracotta to enhance guest experiences and increase sales through effective upselling. The ability to manage cash and foster relationships, coupled with a dedicated work ethic, drove positive outcomes in hospitality and retail roles, consistently exceeding employer expectations.

Overview

7
7
years of professional experience

Work History

Server/Food Runner/Host/Busser

Cafe Terracotta
05.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Retail Sales Associate

Quiz Daddy's Closet
09.2023 - 12.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.

Busser/Food Runner

Platte River Bar and Grill
09.2020 - 04.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Gymnastics Coach

Incline Gymnastics
01.2018 - 12.2019
  • Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
  • Tailored coaching style according to each athlete''s unique needs and learning preferences, ensuring optimal individual progress.
  • Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.

Education

Bachelor of Arts - Communications

University of Colorado At Boulder
Boulder, CO
05.2026

Bachelor of Arts - Entrepreneurship

Loyola Marymount University
Los Angeles, CA

High School Diploma -

Heritage High School
Littleton, CO
05.2022

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Sales Techniques
  • Relationship Management

Timeline

Retail Sales Associate

Quiz Daddy's Closet
09.2023 - 12.2023

Server/Food Runner/Host/Busser

Cafe Terracotta
05.2021 - Current

Busser/Food Runner

Platte River Bar and Grill
09.2020 - 04.2021

Gymnastics Coach

Incline Gymnastics
01.2018 - 12.2019

Bachelor of Arts - Communications

University of Colorado At Boulder

Bachelor of Arts - Entrepreneurship

Loyola Marymount University

High School Diploma -

Heritage High School

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Gavin Swihart