Gavin Swindell
Vancouver,WA
Summary
Results-driven Shift Supervisor skilled in managing high-volume customer interactions and enhancing team performance. Achievements include successful implementation of strategic scheduling and effective resolution of customer concerns, driving operational excellence and satisfaction. Eager to advance within a dynamic organization.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2023 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Supported store management in achieving service and quality standards in daily operations.
- Resolved customer complaints and issues, implementing solutions that improved customer satisfaction.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Enhanced performance metrics tracking and analysis, contributing to informed tactical and strategic company plans.
Lifeguard
Lake Shore Athletic Club
02.2023 - 08.2023
- Maintained proficiency in first responder skills such as First Aid and CPR to provide optimal support to individuals in distress.
- Responded to emergency situations promptly, ensuring safety of patrons and minimizing potential harm.
- Documented incident reports accurately, enabling effective follow-up and ensuring accountability for lifeguard interventions.
Education
Bachelor of Business Administration -
Arizona State University
Tempe, AZ01-2028
High School Diploma -
Prairie High School
Brush Prairie, WASkills
- Cash management
- Customer service
- Performance tracking
- Operational improvements
- Staff training
- Team leadership
- Quick decision-making
- Stock control
- Morale building
Certification
Washington State Seal of Biliteracy — Awarded June 2024
- Recognized for proficiency in English and American Sign Language
Volunteer work
STEM Program Volunteer — Battle Ground Public Schools 2022–2024
- Supported environmental science and agricultural education initiatives through hands-on fieldwork and lab assistance
- Collaborated with peers and educators on data collection projects related to local ecosystems
References
- Suzzie Cutler - Store Manager at Starbucks | (253) 414-7758
- Jen Trepanier - District Manager at Starbucks | (360) 815-8031
- Izabella Lewandowski - American Sign Language Mentor | (360) 213-7228
Languages
- American Sign Language
- English
Timeline
Shift Supervisor
Starbucks
09.2023 - Current
Lifeguard
Lake Shore Athletic Club
02.2023 - 08.2023
Bachelor of Business Administration -
Arizona State University
High School Diploma -
Prairie High School