Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies
Timeline
Generic

Gavin Tran

Grand Prairie,TX

Summary

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

5
5
years of professional experience

Work History

Restaurant Waiter

Sprouts Springroll & Pho
03.2023 - 08.2023
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new servers on restaurant policies and procedures.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Ice Cream Server/ Scooper

Baskin Robbins Ice Cream
07.2021 - 02.2022
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Maintained cleanliness and organization in establishment.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Operated cash register, taking payments and issuing customer receipts.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Upsold waffle cones and soft pretzels to boost customer purchases.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
  • Utilized proper portion control to determine customers receive correct portion size.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Car Wash Employee

U Need Car Wash Express
05.2018 - 08.2021
  • Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
  • Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers, and central vacuums' individual units.
  • Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
  • Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
  • Applied waxes and protective treatments to vehicles for high-quality finishes.
  • Cleaned and polished vehicle interiors and exteriors to high standards.
  • Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
  • Wiped down and polished interior and exterior surfaces.

Education

High School Diploma -

Mansfield Lake Ridge High School
Mansfield, TX
05.2023

Skills

  • Billing and Payment Processing
  • Cash Management
  • Refunds and Exchanges
  • Vehicle Detailing
  • Polishing Equipment
  • Kitchen Staff Coordination
  • Cash Register Operation
  • Strong Communication and Interpersonal Skills
  • Ability to Lift 40 Pounds
  • Safety Precautions
  • Equipment Preparation
  • Digital Databases

Additional Information

Currently a Nursing student at University of Texas at Arlington



Hobbies

Enjoy going rock climbing and mountain biking in my free time.

Every Sunday I go out with a group called "Say It With Your Chest" to go and feed the homeless or wash their clothing.

Participate in a Global Medical training Program at University of Texas at Arlington. 

Participate in the UTA climbing club.

Timeline

Restaurant Waiter

Sprouts Springroll & Pho
03.2023 - 08.2023

Ice Cream Server/ Scooper

Baskin Robbins Ice Cream
07.2021 - 02.2022

Car Wash Employee

U Need Car Wash Express
05.2018 - 08.2021

High School Diploma -

Mansfield Lake Ridge High School

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Gavin Tran