Gavin Waddell
Alvin
Summary
Dedicated shift leader with proven strengths in conflict resolution, cash handling, and team leadership. Committed to enhancing customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Shift Leader
Skeeters Gun Range
Richwood, TX
11.2024 - Current
- Supervised daily operations to ensure safety and compliance with range regulations.
- Trained and mentored new staff on range protocols and customer service standards.
- Monitored shooting lanes to maintain cleanliness and organization throughout shifts.
- Assisted in resolving customer inquiries, enhancing overall guest satisfaction experiences.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Sales Associate
Big Kountry Shooting
Alvin, TX
12.2017 - 11.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock counts and replenishment processes.
- Developed product knowledge to provide tailored recommendations and solutions to customers.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Living Stones Christian School
Alvin, TXSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Training assistance
- Conflict resolution
- Staff supervision
- POS system operation
- Complaint resolution
- Policy enforcement
Timeline
Shift Leader
Skeeters Gun Range
11.2024 - Current
Sales Associate
Big Kountry Shooting
12.2017 - 11.2024
High School Diploma -
Living Stones Christian School