Gavin Williams
Lithonia,GA
Summary
Military Veteran of 10 years with more than 15 years in logistics and customer service. A Self Starter with extensive experience in leading, coaching, and mentoring over 1,000 employees. Excel as a servant leader, communicator, and trainer. Have strong and effective customer service skills and the ability to synthesize information quickly and efficiently. Currently enrolled in the WA Vets2Tech program at Saint Martin's University with an emphasis on Server Cloud Administration. Diligently working toward multiple IT certifications including Linux, Computer Networking, and Python.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Tech II
Elwood Staffing
09.2023 - Current
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
Ammunition Supply Specialist
United States Army
12.2018 - Current
- Assists in the receipt, storage, issue, maintenance, modification, destruction, and demilitarization of explosive items; perform ammunition supply stock control and accounting duties using automated procedures; assists in the preparation of transportation of ammunition components and explosives
- Supervises lower grade Soldiers and provides technical guidance to the team members in the accomplishment of their duties
- Conducted troubleshooting/diagnostic procedures at the end user level to fix hardware, networking, and technological issues to save costs to the company and improve productivity by 30%
- Responsible for the supervision of over 40 employees on the training, handling, and maintaining of ammunition for the organization which improved employee competence in the field and increased productivity by 20%
- Prepared, planned, and executed the safe deliveries of hazardous materials from one secure location to another which resulted in zero incidents and all supplies accounted for
Student
Washington Vets to Tech, Saint Martin's University
08.2022 - 12.2022
- Company Overview: Washington Vets to Techs (WaV2T) is a 16-week technical university program delivered by Saint Martin's University
- This program leverages college-accredited courses and professional development to prepare transitioning service members, Veterans, and spouses for placement into a career within the high-tech job market
- Develop fundamentals of Server & Cloud Administration including configuring and troubleshooting of DNS, Active Directory, Azure AD, PowerShell, and installation and configuration of Windows Server 2019 and SQL Server
- Network administration training and experience in the following: Linux administration, AWS, Ansible, IPV4 addressing, Subnetting, Group Policy Objects, and VPN
- Design and implement advanced server infrastructure through the utilization of virtualization with Hyper-V Manager
- Implementing Microsoft Azure cloud infrastructure solutions and AWS
- Washington Vets to Techs (WaV2T) is a 16-week technical university program delivered by Saint Martin's University
- This program leverages college-accredited courses and professional development to prepare transitioning service members, Veterans, and spouses for placement into a career within the high-tech job market
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- Utilized professor office hours to clarify topics needing elaboration.
Tech III Mechanic
Penske Truck Leasing Co
02.2016 - 12.2018
- Making sure vehicles are maintained and safe for customers
- Using Penske's tools and technologies to log, research, and complete repairs, including basic vehicle diagnostics doing preventative maintenance repairs like replacing or rotating tires and completing vehicle component lubrication and replacement, some electrical system repairs, and cooling system maintenance on gas and diesel engine vehicles
- Performed over 30 commercial truck maintenance repairs, troubleshooting, and diagnostics preventive measures which resulted in high customer satisfaction and produced financial growth for the company
- Built solid reputation as highly skilled and quality-driven mechanic; entrusted with increased responsibility, often supervising other mechanics
- Developed and built relationships with upper management and parts clerk which led to seamless collaboration and productivity within the organization
Customer Service Clerk
Publix Super Market
10.2010 - 06.2016
- Customer service representative with six years of experience in solving customer issues and increasing customer loyalty
- Familiarity with support software to monitor gains and losses of revenue within the store
- Trained new employees in how to process transactions at the cash register and greet customers
- Properly handled an average of 85 customer inquiries and complaints per day with a 98% customer satisfaction rate
- Utilized Microsoft office tools to keep track of money made and lost within the store, also to keep track of goals within the store
- Ability to provide superior customer service and exceed customers' expectations which resulted in minimizing customer complaints
Education
WAV2T Program - Server Cloud Administration
Saint Martin's University
12.2022
Skills
- Secret Clearance
- Effective Communication
- Machine Learning
- Customer Service
- Order picking and processing
- Palletizing
- Inventory Counts
- Hazardous Materials Handling
- Equipment Maintenance
- Hardware troubleshooting
- Computer Networking
- Forklift Operation
- Shipping and receiving
- Warehouse Operations
- Warehouse Safety
- Safety awareness
Websites
Certification
- CompTIA Linux+
- AWS Cloud Practitioner
- Network+
- Security+
I'm currently working to obtain these certifications
Availability
01/01/23
Affiliations
- U.S. Army
Timeline
Tech II
Elwood Staffing
09.2023 - Current
Student
Washington Vets to Tech, Saint Martin's University
08.2022 - 12.2022
Ammunition Supply Specialist
United States Army
12.2018 - Current
Tech III Mechanic
Penske Truck Leasing Co
02.2016 - 12.2018
Customer Service Clerk
Publix Super Market
10.2010 - 06.2016
WAV2T Program - Server Cloud Administration
Saint Martin's University
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