Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Jackson

Chesapeake,VA

Summary

IT professional with 5+ years of customer service and employing knowledgeable, research-intensive approach to computer hardware and software problem resolution. Proficient at performing complex IT troubleshooting and resolution projects. Thorough monitoring of equipment and application performance to meet organizational performance thresholds. Resourceful tracking of industry technology trends and self-observed issue-resolution activity for standards adoption and IT documentation.

Overview

7
7
years of professional experience

Work History

Computer Support Tech

SAIC
08.2022 - Current
  • Perform functional tests of network and server systems, software installations, systems upgrades, hardware/cable changes, and component configuration
  • Configured and tested Windows Server operating systems with roles .
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Provisioned new software and hardware for use, following established security policies.
  • Installed and configured network printers and other peripheral devices.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Implemented and maintained virtual private networks.

Electrician Mate

DEFENSE
03.2016 - 10.2022
  • Monitored employee performance and adherence to job specifications to maintain quality standards and high client satisfaction..
  • Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
  • Troubleshot and repaired malfunctioning systems and components..
  • Supervised crew of electricians and maintained safe, efficient and structured work environment.
  • Read complex schematics and blueprints to install and repair electrical systems.
  • Completed maintenance of lighting system components to support illumination for exterior and interior use.
  • Maintained repair logs to document all corrective and preventive aircraft maintenance.
  • Monitored parts department and placed orders for maintenance supplies on consistent basis.

Help Desk Support

Westminster, Canterbury
Virginia Beach, VA
01.2021 - 07.2022
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Education

Masters - Cybersecurity

Western Governors University
Salt Lake City, UT

Bachelor’s - Information Systems Security

American Military University
12.2022

Skills

  • Certifications:
  • Security
  • CCNA
  • Skills:
  • Project Management
  • Microsoft Active Directory
  • Hardware and Software Configuration
  • UNIX Shell Scripting
  • Risk Mitigation
  • Linux Server
  • Critical Thinking
  • Identifying Risks
  • Windows Server 2016
  • Secret Clearance

Timeline

Computer Support Tech

SAIC
08.2022 - Current

Help Desk Support

Westminster, Canterbury
01.2021 - 07.2022

Electrician Mate

DEFENSE
03.2016 - 10.2022

Masters - Cybersecurity

Western Governors University

Bachelor’s - Information Systems Security

American Military University

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Brittany Jackson