Nathan Fox
San Antonio,TX
Summary
Experienced with diagnosing and resolving technical issues swiftly. Utilizes strong customer service and troubleshooting skills to enhance user satisfaction and system performance. Track record of maintaining and supporting IT infrastructure to ensure operational continuity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Computer Support Tech
Alamo Colleges District- Saint Philip’s College ICT
06.2022 - 11.2025
- Provided user support on a variety of platforms such as Windows, Linux and MacOS and Microsoft 365.
- Installation and repair of computers, printers, phones and networking equipment
- Imaging and deployment of student, staff and faculty workstations.
- Troubleshooting and repair of classroom, conference room and event space A/V systems.
- Management and support of events.
Work-Study
Alamo Colleges District- Saint Philip’s College ICT
10.2021 - 06.2022
- Studied and used a variety of Information Security software. (Rapid7, Splunk, PDQ, Crowdstrike Falcon, etc.)
- Used software such as JAMF to manage and remediate Apple devices.
- Used software such as Kace to manage and remediate windows and other devices.
- Worked to help remediate outdated devices on the campus network.
Technician
Southwest Research Institute
06.2017 - 08.2019
- Observed, monitored, and reported tests; observed, monitored, recorded, and adjusted controlled parameters per test procedures.
- Calibrated and maintained test equipment; maintained log files of various test types according to test procedures.
- Installed and removed test accessories on test engines; installed and removed peripheral equipment on test stands.
- Supported department project activities as required relative to project demands.
- Worked in a potentially hazardous environment with high noise levels, high heat, and high fumes. Followed and adhered to safety requirements and practices.
Manager
DEKRA Automotive North America
03.2012 - 06.2017
- Performed managerial functions as needed to ensure business continuity. Managed and reconciled all cash and non-cash payments.
- Created and developed a flexible, comprehensive emergency action plan for all stations in the north Texas area.
- Maintained station building, grounds, and test equipment as required.
- Performed vehicle emission and safety tests and inspections according to TXDPS regulations.
Education
High School Diploma -
Arlington High School
Arlington, TX06-1998
Skills
- Remote support
- Desktop support
- Software installation
- Network configuration
- Hardware repair
- Network security
- Virus removal
- Operating systems expertise
- Customer service
- Ticket management
- Hardware troubleshooting
Certification
- FCC Radio Operator (General Class)
- Introduction to Incident Command System (FEMA) ICS-100
- ICS for Single Resources and Initial Action Incident (FEMA) ICS-200
- Introduction to National Incident Management System (FEMA) IS-700
- Introduction to National Response Framework (FEMA) IS-800
- Radiological Emergency Management (FEMA) ICS-003
Timeline
Computer Support Tech
Alamo Colleges District- Saint Philip’s College ICT
06.2022 - 11.2025
Work-Study
Alamo Colleges District- Saint Philip’s College ICT
10.2021 - 06.2022
Technician
Southwest Research Institute
06.2017 - 08.2019
Manager
DEKRA Automotive North America
03.2012 - 06.2017
High School Diploma -
Arlington High School