Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Robertson

Savannah

Summary

Proactive and goal-oriented achiever with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

38
38
years of professional experience

Work History

Computer Support Tech

Great Dane Trailers
02.1997 - 06.2025
  • I provide PC, internet, printing, and network support on-site, by phone, or by remote access for all users at company plants and branches. This includes support for MS Office, Active Directory, and various other Windows applications. I manage and update a computerized Help Desk system. I’m responsible for configuring and maintaining emulation software for outside dealers. I also perform backups, security, and other operator tasks on an IBM AS/400 iSeries system.

Reservationist

River Street Riverboat Co.
01.1994 - 02.1997
  • I provided customer service and booked individual and group reservations. I also performed inventory and data entry tasks.

Computer Operator

Carver State Bank
09.1991 - 09.1993
  • I was responsible for transferring Federal Deposit data, printing financial statements and other reports, performing nightly backups and any additional system tasks on an IBM System/36 mainframe.

Computer Operator

Allied Dept. Stores
12.1987 - 08.1991
  • My duties consisted of providing computer tech support, performing backups and other system tasks on an IBM System/38 mainframe, and printing and distributing various reports. I was also responsible for configuring POS equipment and uploading the offsite data nightly.

Student Tutor

South College
01.1987 - 12.1987
  • I tutored fellow students in Math, Accounting, and Computer subjects through a Work Study program. I also worked as an assistant in the computer lab.

Education

High School -

Benedictine Military School
Savannah, GA
05.1984

College -

Southeastern Tech
Vidalia, GA
12.2011

Associate of Science - Computer Information Systems

South University
Savannah, GA
05.1988

College - undefined

Georgia Institute of Technology
Atlanta, GA
05.1985

Skills

  • Remote support
  • Active listening
  • Data entry
  • Application support
  • Verbal and written communication
  • Decision-making
  • MS Office proficiency
  • Problem-solving
  • Teamwork and collaboration
  • Support case resolution
  • Helpdesk experience
  • Customer service

Timeline

Computer Support Tech

Great Dane Trailers
02.1997 - 06.2025

Reservationist

River Street Riverboat Co.
01.1994 - 02.1997

Computer Operator

Carver State Bank
09.1991 - 09.1993

Computer Operator

Allied Dept. Stores
12.1987 - 08.1991

Student Tutor

South College
01.1987 - 12.1987

College - undefined

Georgia Institute of Technology

High School -

Benedictine Military School

College -

Southeastern Tech

Associate of Science - Computer Information Systems

South University

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Jacob Robertson