Gavin Wilson
Zephyrhills,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Over three years in a healthcare setting and a strong communicator motivated to grow and adapt as needed.
Overview
7
7
years of professional experience
Work History
Unit Customer Service Rep
Tampa General Hospital
01.2023 - Current
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with patients and staff.
- Assist patients and staff with clerical duties and keep the unit organized
- Stayed calm under pressure to and successfully dealt with difficult situations.
Dietary Office Operator
Tampa General Hospital
06.2021 - 01.2023
- Maintained patient satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered frequent telephone calls promptly to avoid on-hold wait times
- Worked quickly and effectively with POS software in a healthcare setting to resolve patient complaints
- Daily use of EPIC software required to view and fulfill patient orders
- Developed familiarity with tube feeding products and supplements used throughout the hospital
- Served as the primary point of communication between the dietary department and nursing units
Food Service Manager
Caspers Company McDonalds
05.2017 - 08.2021
- Maintained compliance with company policies and procedures for food safety, sanitation and quality
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank
- Resolved escalated customer issues with the goal of boosting retention rates.
Education
High School Diploma -
Brandon Adult/Community Center
Brandon, FL01.2021
Skills
- Organization and Time Management
- Analytical and Critical Thinking
- Dependable and Responsible
- Decision-Making
- Good Telephone Etiquette
- Self-Motivated
- Excellent Communication
- Multitasking Abilities
- Active Listening
- Flexible and Adaptable
Timeline
Unit Customer Service Rep
Tampa General Hospital
01.2023 - Current
Dietary Office Operator
Tampa General Hospital
06.2021 - 01.2023
Food Service Manager
Caspers Company McDonalds
05.2017 - 08.2021
High School Diploma -
Brandon Adult/Community Center
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