Summary
Overview
Work History
Education
Skills
Timeline
Generic

GAVINA MASIAS

Summerville,SC

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Radiologic Technologist

MUSC
05.2021 - 09.2023
  • Produced ER, OR, and portable X-rays
  • Positioned patients for optimal comfort before procedures
  • Verified type of radiology procedure prior to exams using the HPAA guidelines
  • Participated in emergency care scenarios, providing rapid and accurate imaging support under pressure

Medical Administrator

Fermo Psychiatric Solutions
11.2019 - 05.2021
  • Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations
  • Guided industry experts and stakeholders within FDA on clinical issues and clinical trial designs
  • Interpreted diagnostic test results for deviations from normal
  • Improved patient outcomes and delivery of care through improved clinical quality processes.

Medical Office Receptionist

Trident Cardiology
01.2018 - 01.2019
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
  • Received, recorded and filed medical payments by check, cash, and credit card
  • Pulled charts and prepared for nurse and doctor assessment.

Referral Management Specialist

MUSC
01.2018 - 12.2018
  • Evaluated customer needs and feedback to drive product and service improvements
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols
  • Monitored patient wait times, providing updates to achieve optimal patient satisfaction.

Education

AAS in Radiologic Technology -

Southeastern College

Certificate in Medical Assisting -

Southeastern Institute

Skills

  • Payment Collection
  • Service Recommendations
  • Account Management
  • Eligibility Determination
  • Upselling strategies
  • SAP Experience
  • CRM Systems
  • Call center experience
  • Payment Processing
  • Claims Evaluation

Timeline

Radiologic Technologist

MUSC
05.2021 - 09.2023

Medical Administrator

Fermo Psychiatric Solutions
11.2019 - 05.2021

Medical Office Receptionist

Trident Cardiology
01.2018 - 01.2019

Referral Management Specialist

MUSC
01.2018 - 12.2018

AAS in Radiologic Technology -

Southeastern College

Certificate in Medical Assisting -

Southeastern Institute

Similar Profiles

CREATE PROFILE
GAVINA MASIAS