Gavita Harrinarain
Schenectady,NY
Summary
Diligent medical coding and billing with solid background in administrative support and office management. Successfully managed schedules, coordinated meetings, and streamlined office operations. Demonstrated proficiency in Microsoft Office Suite and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Caregiver
Caring Home
06.2018 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Assistant Manager
Family Dollar
04.2023 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Secretary
Sanjay Pallets Inc
12.2021 - 11.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service Agent
Qatar Airways
01.2018 - 12.2020
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Home Health Aide
A & J Staffing Home
05.2018 - 06.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Education
Medical Coding CPC-A(V23.1)HI1051 -
MedCerts
Online04-2025
Insurance And Billing And Coding Essentials(v22.10 -
MedCerts
Online04-2025
Introduction To Human Anatomy &Medical Terminology -
MedCerts
Online04-2025
High School Diploma -
Queens Educational Opportunity Center
Archer, FL02-2002
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Excellent communication
- Organizational skills
- Decision-making
Languages
English
Timeline
Assistant Manager
Family Dollar
04.2023 - 10.2023
Secretary
Sanjay Pallets Inc
12.2021 - 11.2022
Caregiver
Caring Home
06.2018 - Current
Home Health Aide
A & J Staffing Home
05.2018 - 06.2018
Customer Service Agent
Qatar Airways
01.2018 - 12.2020
Medical Coding CPC-A(V23.1)HI1051 -
MedCerts
Insurance And Billing And Coding Essentials(v22.10 -
MedCerts
Introduction To Human Anatomy &Medical Terminology -
MedCerts
High School Diploma -
Queens Educational Opportunity Center
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