GAVRIK PAUL
Summerville,SC
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Firebirds Wood Fired Grill
Knoxville, TN
08.2023 - 08.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
Bartender/Server
Outback Steakhouse
01.2022 - 01.2023
- Trained new servers and bartenders due to exceptional technique and attention to detail.
- Learned back-of-house operations in preparation for management opportunities.
- Highest Google review rating for customer satisfaction.
- Executed full opening, closing, and shift change tasks to maintain restaurant efficiency
Bartender/Server
Olive Garden
01.2021 - 01.2022
- Selected to train new servers due to customer ratings averaging above 90% satisfaction
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
Shift Leader/Crew Member
Dunkin' Donuts
01.2020 - 01.2021
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Regulated pricing, inventory count, and supply during shift hours.
- Trained new employees, delegated daily tasks, and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Education
Communications Degree -
East Tennessee State University
01.2021
High School Diploma -
Knoxville Catholic High School
01.2019
Skills
- Training of New Employees
- Guest Engagement
- Guest Relations Management
- Calm Demeanor
- Sales expertise
- Strong Work Ethic
Certification
TABC Certified March 2021 - March 2026
References
References available upon request.
Timeline
Server
Firebirds Wood Fired Grill
08.2023 - 08.2024
Bartender/Server
Outback Steakhouse
01.2022 - 01.2023
Bartender/Server
Olive Garden
01.2021 - 01.2022
Shift Leader/Crew Member
Dunkin' Donuts
01.2020 - 01.2021
Communications Degree -
East Tennessee State University
High School Diploma -
Knoxville Catholic High School
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