Analy Aguirre
Las Cruces,USA
Summary
Catalyst with extensive experience in driving revenue performance and service excellence for established companies. Demonstrated ability to execute strategies and improve processes, fostering strong communication and collaboration in team environments. Proven track record of working effectively with diverse individuals, showcasing persistence, adaptability, and a commitment to continuous learning. Long-term goal includes further education in Medical Billing & Coding and Patient Interaction/Access.
Overview
6
6
years of professional experience
Work History
Patient Advocate
Mesilla Valley Hospital
Las Cruces, New Mexico
01.2025 - Current
- The patient Advocate investigates, resolves, documents, and reports organization specific patient and visitor complaints and concerns to leadership team.
- The position collaborates with department leaders to ensure resolution of concern presented by all customers.
- In addition, the position engages in daily service recovery, service excellence initiatives, and ensures patients are received high quality of care.
- The position addresses ADA issues including patient requests for accommodations, service animals, interpreters, and in summary ensures the patient rights are adhered 100% of the time as per the Office of Civil Rights Requirement 1557.
Unit Coordinator
Mesilla Valley Hospital
Las Cruces, New Mexico
04.2024 - 01.2025
- Staff member who helps nurse coordinate the unit and makes sure schedule for adolescent unit is being followed.
- Member also participates in de-escalating difficult situations when necessary.
- Member makes sure to help with admission intake including taking vitals.
- Member audits patient charts also, following up with doctors and nurses with necessary documents that need to be assessed.
Patient Access - Mental Health Technician
Mesilla Valley Hospital
Las Cruces, New Mexico
03.2021 - 04.2024
- Registered Special Health patients with emotional and mental health by providing specialized training and understanding the customer needs with special communication and provides assessments and gather patient information accordingly.
- Verifying eligibility, etc.
Insurance Billing Specialist/Secretary
Rio Grande Urology
El Paso, Texas
11.2019 - 02.2021
- Provided excellent customer service, inventory, reconciled cash, and assisted customers as needed.
- Assisting patients by walking them to areas of unknown to them.
- Registration of patients including verifying patient eligibility, scanning and documenting patients accounts, auditing accounts daily, submitting claims and reconciling cash daily.
- Billing and Following up on patients claim.
- Maintaining the patients' calls and communicating with them in a professional manner.
- Making sure the patient was always number one at all times.
- Trained all new employees on the importance of customer services, patient communication, billing, eligibility and documenting patient's accounts accurately.
Front desk Intake Coordinator
MedMe Services
El Paso, Texas
07.2019 - 11.2019
- Provide the best of care to patients in need of special equipment to function with daily life tasks.
- Obtain patient insurance information and verify benefits, also request prior authorization for certain equipment necessary.
- Withhold inventory, and data entry regarding any equipment obtained by patient.
- Exchange patient equipment if defective and if needed, submit orders for equipment not obtained in inventory office.
- Deliver equipment to patient homes if necessary.
Education
Certification - Billing and Coding
University of Vista College
07.2021
Associates Degree - Business Education, General Courses, Physiology & Social studies
University of New Mexico
03.2019
Diploma - General Courses
Gadsden High School
Anthony, Texas01.2017
Skills
- Bilingual
- Eager to Learn & Ask Questions
- Cash Reconciliation
- Time Management
- Secretary Responsibilities
- Insurance Portals
- Ability to mentor others
- Medical Terminology
- Attention to Detail
- Training of New Employees
- Patient advocacy
- Conflict resolution
- Service excellence
- Patient rights compliance
- Chart auditing
- Intake coordination
- Eligibility verification
- Effective communication
- Team collaboration
- Problem solving
- Empathic listening
- Crisis de-escalation
- Training facilitation
References
Provided if needed
Languages
Spanish
Professional
References
References available upon request.
Timeline
Patient Advocate
Mesilla Valley Hospital
01.2025 - Current
Unit Coordinator
Mesilla Valley Hospital
04.2024 - 01.2025
Patient Access - Mental Health Technician
Mesilla Valley Hospital
03.2021 - 04.2024
Insurance Billing Specialist/Secretary
Rio Grande Urology
11.2019 - 02.2021
Front desk Intake Coordinator
MedMe Services
07.2019 - 11.2019
Certification - Billing and Coding
University of Vista College
Associates Degree - Business Education, General Courses, Physiology & Social studies
University of New Mexico
Diploma - General Courses
Gadsden High School