Monica Rodriguez
Phoenix
Summary
Bilingual Patient Advocate and Leader Skilled in Time Management, Customer Service, and Creative Communication. Passionate About Building Connections and Streamlining Processes
Overview
5
5
years of professional experience
Work History
Patient Advocate
ELEVATE PFS
04.2023 - Current
- As a Patient Advocate at Banner Boswell Medical Center, I specialize in health insurance assistance and eligibility screening. I navigate AHCCCS processes, certifications, ALTCS applications, and income assessments, ensuring patients receive the coverage they need. Proficient in managing sensitive documentation with strict adherence to HIPAA regulations, I leverage exceptional communication and organizational skills to streamline patient care and improve overall outcomes.
Supervisor
Starbucks
02.2020 - 03.2023
- I Served as a Shift Supervisor at Starbucks for three years, overseeing daily operations, including opening and closing procedures, cash management, inventory control, and ordering supplies. Played a key role in workforce management by assisting with schedule creation and training new hires. Effectively led teams of 15-20 members during high-demand periods, demonstrating strong multitasking abilities and implementing strategic time management plans to maintain efficiency throughout the day.
Education
Bachelor's degree - Law
ASU Downtown Phoenix
Phoenix, AZ04.2025
College - English literature
Paradise Valley Community College
04.2025
High school diploma - undefined
Thunderbird High School
05.2016
Skills
- Customer service
- HIPAA
- English
- Front desk
- Phone etiquette
- Sales
- Patient Care
- Writing Skills
- Time management
- Shift Management
- Data entry
- Bilingual
Timeline
Patient Advocate
ELEVATE PFS
04.2023 - Current
Supervisor
Starbucks
02.2020 - 03.2023
College - English literature
Paradise Valley Community College
High school diploma - undefined
Thunderbird High School
Bachelor's degree - Law
ASU Downtown Phoenix
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