GAY LAROCCA

Working with Solution Provider on customers premises, generates existing and new sales for delivery of solutions that meet a wide variety of customer needs for ATT. Continuously growing account sizes resulting in ranking 9th out of 183 employees resulting in $23,659,334 of revenue in 2023 alone.

Notable Clients:

• Citizens
• Fiserv Solutions
• Emerson Electric Inc.

Additional clients include but are not limited too: Fidelity Investments, Mass Mutual, Cigna (Express Scripts), WR Berkley, and Archer Daniels.

• Lead client governance meetings as well as service review meetings with key client contacts to monitor performance deliverables are met.
• Develop, deliver and maintain service improvement plans to drive change in service quality, operation efficiencies and business continuity for customer concerns.
• Assume direct responsibilities for the retention of an $18 million base, which increased 30% over a two year period.
• Process contract renewals which included working with business development and legal to prepare and deliver contract.
• Review contract compliance and trend customer spend for future contract expiration dates that will allow early renewals to secure revenue.
• Performed account reviews with appropriate levels of customer to show value in Verizon.
• Review customer revenue annually for potential negotiation of increased spend in contract on revenue spending commitment.

• Supervised twelve collectors assigned to eastern region of the United States
• Consistently exceeded department goals for collection of 60+ aging accounts receivable and write-offs
• Handles customer escalation issues for assigned territory
• Prepared and submitted monthly group statistics, forecasts and reports to upper management

• Managed 60+ aged receivables and write-offs
• Analyzed and addressed billing disputes and credit issues
• Processed credit applications within corporate guidelines
• Initiated conference calls with management to review delinquent customer base
• Assisted in consolidation of accounts from other collection centers.