Summary
Overview
Work History
Education
Skills
Timeline
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Gay Lunsford

Quitman,MS

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Diateq Diabetic Supply
Quitman, MS
03.2018 - 10.2020
  • Assisted patients new to the diabetic world get the right supplies and get them at a reasonable price.
  • We had to comply with doctor's orders.
  • We also had to be the go between the patient, doctor, and insurance companies.

Customer Service Representative/Receptionist

South Central Regional Medical Center
Laurel, MS
11.2015 - 06.2016
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Setting up sleep studies and making sure insurance criteria had been met.
  • Making sure all doctor's notes were in chart for the RT.
  • When new equipment was needed for the CPAP machines, I would be able to help. I then had to get all information so that insurance was billed correctly.
  • Answering phone and answering questions was just a few of the tasks I was responsible for.

Data Entry Clerk/Receptionist

WMDN/WGBC TV
Meridian, MS
09.2007 - 04.2012
  • I would have to make sure if the stations went off of the air, that I would let traffic control know so that this was corrected. Our clients would purchasing the spot as to where they wanted their commercial to play.
  • Keeping up with sales personnel time was another job responsibility due to the running in and out they were also encountering .
  • I would have to put contracts for our clients and that would play the commercial at exactly the right spot.

Teacher Assistant/Substitute Teacher

Quitman School District
Quitman, MS
08.1997 - 05.2005
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • I was expected to run the teaching of the classroom just as if the was there or not.
  • Grading papers, gathering supplies for the next school day was just a few of the tasks that was expected of me.

Education

Associate of Science - Drug And Alcohol Counseling

ICDC College - Huntington Park
Huntington Park, CA
05-2023

Skills

  • Report Generation
  • Call Management
  • Product Knowledge
  • Appointment Scheduling
  • Consultative Sales
  • Account updating

Timeline

Customer Service Representative

Diateq Diabetic Supply
03.2018 - 10.2020

Customer Service Representative/Receptionist

South Central Regional Medical Center
11.2015 - 06.2016

Data Entry Clerk/Receptionist

WMDN/WGBC TV
09.2007 - 04.2012

Teacher Assistant/Substitute Teacher

Quitman School District
08.1997 - 05.2005

Associate of Science - Drug And Alcohol Counseling

ICDC College - Huntington Park

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Gay Lunsford