Gayane Markosyan
Glendale,CA
Summary
Proven Sales Associate with a track record of enhancing customer experiences and boosting sales, notably at Nordstrom. Excelled in teamwork and problem-solving, achieving a 97% customer satisfaction rate. Expert in time management and exceptional customer service, significantly reducing service-related complaints by 20%.
Overview
3
3
years of professional experience
Work History
Sales Associate
Nordstrom
Glendale, CA
03.2023 - Current
- Gathered information from customers on a day to day basis to offer personalized solutions and generated 97% customer satisfaction rate
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
- Accelerated Tory Burch brand awareness as the sole ambassador, driving sales as a consistent top 3 brand by employing extensive knowledge to create memorable shopping experiences
Sales Associate
AT&T
Glendale
11.2021 - 03.2023
- Developed meaningful relationships with customers, leveraging product knowledge to enhance their experience and consistently exceeding service expectations
- Computed register status and recorded cash to ensure closing procedures are met with faultless accuracy
- Implemented effective problem-solving techniques that led to a 20% reduction in service-related complaints, significantly improving the customer experience
- Utilized a consultative selling approach to increase service plan upgrades by 40%, ensuring customers received the best solutions for their needs
Retail Sales Associate
Nordstrom Rack
Burbank, CA
06.2021 - 09.2021
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Education
Business Administration -
Pasadena City College
Pasadena, CASkills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Exceptional customer service
Languages
- Armenian, Full Professional
- Spanish, Limited Working
Timeline
Sales Associate
Nordstrom
03.2023 - Current
Sales Associate
AT&T
11.2021 - 03.2023
Retail Sales Associate
Nordstrom Rack
06.2021 - 09.2021
Business Administration -
Pasadena City College