Gayane Nalchadzhyan
Glendale,CA
Summary
Results-driven Patient Care Manager with expertise in care coordination, quality assurance, and staff management. Committed to enhancing patient outcomes through effective communication and regulatory compliance.
Overview
13
13
years of professional experience
Work History
Patient Care Manager
Primary Home Health Care
Burbank, California
03.2017 - 12.2025
- Oversaw and coordinated patient care plans and services for diverse home health needs, ensuring comprehensive support.
- Managed staffing schedules and ensured adequate coverage for patient care teams.
- Facilitated effective communication among patients, families, and healthcare providers to enhance care continuity.
- Trained new staff on care protocols and organizational policies.
- Implemented quality assurance measures that elevated care standards and ensured compliance with best practices.
- Resolved patient concerns and facilitated conflict resolution among team members.
Cashier
Macys Department Store
Glendale, CA
01.2013 - 01.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register, processing customer transactions accurately and ensuring a smooth checkout experience.
- Managed cash drawers and balanced registers at end of shifts to ensure financial accuracy.
- Assisted customers with product inquiries and provided exceptional service.
- Handled returns and exchanges following store policies and procedures.
- Engaged in promotional activities to highlight store sales and events.
- Trained new cashiers on register operations and customer service standards, enhancing team performance.
- Organized and replenished shelves with merchandise to maintain product availability.
Education
Associate of Arts - Child Development
Los Angeles City College
Los Angeles, CA06-1994
High School Diploma -
Ujan High School
Yerevan, Armenia06-1973
Skills
- Care coordination
- Patient advocacy
- Quality assurance
- Patient safety
- Regulatory compliance
- Healthcare analytics
- Staff management
- Team collaboration
- Effective communication
Languages
Armenian
Full Professional
Timeline
Patient Care Manager
Primary Home Health Care
03.2017 - 12.2025
Cashier
Macys Department Store
01.2013 - 01.2017
Associate of Arts - Child Development
Los Angeles City College
High School Diploma -
Ujan High School