Summary
Overview
Work History
Education
Skills
Timeline
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Jermaine Green

New York,NY

Summary

Operations professional with 5+ years of experience in hospitality, specializing in cross-functional coordination, process improvement, and customer experience. Strong foundation in computer science and data tools. Eager to apply a service-first mindset and analytical skills to project management roles in tech.

Overview

7
7
years of professional experience

Work History

Night Operations Manager

CIVILIAN Hotel
08.2023 - Current
  • Produced and reviewed nightly financial and operational reports to ensure data accuracy and revenue alignment.
  • Managed guest lifecycle data via OPERA Cloud PMS, optimizing reservation workflows and data integrity.
  • Collaborated with Central Reservations and guest services to resolve complex inquiries, improving customer satisfaction (Revinate).
  • Led initiatives that improved the hotel’s TripAdvisor ratings, strengthening third-party partnerships and visibility.
  • Designed and delivered team training sessions, enhancing morale and overall service efficiency.
  • Coordinated with external nightlife/dining partners to monitor guest flow and maintain service quality benchmarks.

Client Experience Coordinator

Soho Grand Hotel
09.2022 - 03.2023
  • Collaborated with management to streamline guest arrival procedures and reduce bottlenecks.
  • Organized financial data and implemented systems for clean audit trails.
  • Reduced on-site guest inquiries through effective remote communication (email, text, phone).
  • Supported upselling strategies by offering customized guest experiences aligned with business goals.

Auditing Manager

Broadway Plaza Hotel
10.2018 - 09.2022
  • Audited nightly financial reports, reconciling discrepancies and refining internal reporting systems via Excel.
  • Partnered with accounting to redesign audit workflows, reducing manual errors and improving data quality.
  • Mentored night shift agents and created collaborative standards for cross-team operations.

Education

Bachelor of Science - Computer Science

St. Johns University
Queens, NY
06-2019

Skills

  • SQL
  • C
  • JavaScript
  • Revinate
  • OPERA PMS/Cloud
  • Auditing & Reporting

Timeline

Night Operations Manager

CIVILIAN Hotel
08.2023 - Current

Client Experience Coordinator

Soho Grand Hotel
09.2022 - 03.2023

Auditing Manager

Broadway Plaza Hotel
10.2018 - 09.2022

Bachelor of Science - Computer Science

St. Johns University

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