Gayatri Madisetti CSPO, SMC, PMI-ACP

· Collaborate and work with the Business team to gather requirements and document them in the form of Epics/Features/User Stories etc

· Conduct meetings with the dev team to review the user stories first hand and gain an overall understanding on the business ‘Ask’

· Conduct grooming sessions with the Tech and Business Teams to review and groom the user stories.

· Gain approvals/sign-off on the user stories from the respective business units resp.

· Work closely with the PM and Dev leads to refine the stories to be pulled into the Sprint Backlog.

· Collaborate with the SM, Dev Leads to determine the capacity of the team.

· Collaborate with the PM to ensure the backlog is prioritized and that stories are pulled into appropriate sprints

· Perform BA validation post QA to ensure everything works as expected prior to handing it off to the business for UAT

· Create ServiceNow tickets/ requests for AD groups to be created for respective regions (Prod and Non-Prod) so that the users are added to the right AD groups.

· Schedule, Conduct and lead the UAT checkpoint calls with the entire team (including business) to ensure QA/UAT sign-off has been received and attached to the respective feature for documentation purposes

· Support the release by steering and leading the QA/UAT PROD validation on the Production Day and ensure the sign offs have been received by QA and Business teams and attached to the respective feature in Jira for tracking purposes.

· Be the voice of the tech team and help them bridge any gap with the business.

This was a contract position at TIAA; the assignment ended due to the financial budget cut caused by COVID-19.

• I served as an AI Business Analyst for the conversational ‘chatbot’ channel/platform that is a part of the ‘Contact Us Widget’ and resides on the myTIAA website.
• Efficiently created user stories and process flows by conducting requirements gathering and requirements analysis sessions with the business team by efficiently capturing their product needs and expectations.
• Created Epics and features based on the product Requirements.
• Conducted Agile ceremonies - daily stand up scrum call, story grooming sessions, product / team backlog grooming, weekly health calls with the business team and other stakeholders.
• Conducted the Sprint Planning , Content Analysis sessions by serving as a proxy scrum master in absence of the Program Manager.
• Planned and executed the UAT sessions by creating test cases and scenarios in ALM.
• Co-ordinated and executed the QA sessions and regression testing efforts with the scrum team - both onshore and offshore and diligently communicated the result and status reports to the scrum team.
• Created the Application Utilization Document (AUD) for a better understanding of the product and platform fr. both - Technical and non-technical perspective.

• Served as a primary point of contact for clients to address any issues/concerns/requests.
• Served as a 'Client Advocate' by successfully leading the key projects.
• Created and developed high-level technical documents in Sharepoint and Jira.
• Reviewed the Business Requirements documents and System Requirements Specification document with the business and development team to understand the architecture and functionality of the application.
• Created test scenarios based on requirements.
• Involved in back-end testing, testing of the application, tested the design and functionality of the application and participated in weekly meetings with the users to better understand the overall criticality of the product.
• Conducted system testing, preparation of user guides/manuals.
• Led and executed the 'design sessions' with the UI/UX teams.
• Provided onsite/offsite training.
  
• Worked closely with the QA and development teams to verify and validate the bug fixes, emergency patches, Feature Requests.
• Perform integration and application testing to ensure the documented requirements and business needs are met.

Responsible for managing and maintaining the relationships with the clients and hiring managers.

Effectively and efficiently gathered the client requirements and handled the job postings online.

Interviewed and pre-screened the candidates on the technical front for both contracting and full time positions.

Responsible for candidate onboarding.

Placed by SilverSearch as a FT employee at T-Zero/Creditex (Now ICE) in June 2007.

• Led a team of 8 client support analysts on the North America Client Support Team.
• Served as a primary technical support personnel for the clients in the US, EMEA and APAC regions on their pre and post-trade issues.
• Delivered excellent support to the client(s) that resulted in positive client feedback, satisfaction and maximum product adoption.
• Managed and ensured the configuration of the production system prior to the client go-live.
• Successfully conducted the 'Trader Access Management'.
• Monitored and managed the static-data from Bloomberg and Markit via nightly script.
• Conducted the re-processing of the FpML messages incase of any post-trade issues.
• Led and monitored the incoming user requests in SalesForce.
• Documented and maintained the internal knowledge base in SalesForce.
• Led the on-boarding of new clients by working closely with the account management and other cross-functional teams.
• Successfully led the projects by transitioning the clients from Non-Production to Production platforms.
• Efficiently and successfully handled the "Go-Lives" and "Sign-offs" for the UAT and Go-Live.