Gayatri Reddy
Sammamish
Summary
Dynamic customer success leader with extensive experience at Citi, excelling in customer lifecycle management and account expansion. Proven track record in financial reporting and process improvement, fostering strong relationships and driving operational efficiencies. Adept at negotiating supplier contracts and mentoring teams to achieve strategic objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Vice President - Customer Success
Citi
06.2021 - Current
- Own the full customer lifecycle across onboarding, adoption and renewal
- Build strong long term relationships with finance teams and understand their reporting, budgeting and cash flow needs
- Translate customer workflows around AR, AP, forecasting and growth metrics into platform workflows
- Serve as the main point of contact for account management, solution delivery and ongoing support
- Run onboarding sessions, QBRs and regular check ins to ensure customers are realizing full value
- Troubleshoot complex issues and handle escalations when needed
- Partner closely with sales to identify account expansion opportunities
- Provide feedback to product teams that helps shape the roadmap
- Prepare reports on account health, usage and performance metrics
- Work directly with clients during the sales cycle to understand their Operate requirements, including processes organization, and technology landscape.
- Support proposal effort, staffing plans and pricing models. Design and architect solutions, transition plans, and ongoing operations policies and procedures.
- Manage engagement quality, risk, timelines, and resources during transition and ongoing operations.
- Identify and implement operational process improvements that drive increased efficiency using leading practices in Agentic, GenAI and RPA.
- Manage select client relationships /stakeholders (internal and external) throughout the engagement.
- Contribute to initiatives which drive growth of the practice which include developing eminence, thought ware, and point-of-view materials.
- Perform role of mentor and coach to help others achieve their career objectives.
- Purchasing & Sourcing
- Identify and qualify suppliers in alignment with Quality Assurance, negotiate supplier contracts, and secure materials at competitive rates.
- Develop sourcing plans, requests for proposals (RFPs), and supplier evaluation frameworks.
- Capable of evaluating customer demand by manipulating and analyzing forecast and purchase order data to support accurate planning and inventory decisions.
- Monitor supplier performance through scorecards to ensure quality, reliability, and sustainability.
- Ability to obtain competitive and timely quotes for new opportunities with analysis as to whom to recommend.
Start Up
02.2018 - 06.2021
Citi
06.2017 - 02.2018
US Bank
10.2016 - 06.2017
Barclays Investment Bank
02.2012 - 10.2016
Sr Business Analyst
Citi
06.2010 - 02.2012
- NY
Business Analyst
City of New York
10.2008 - 06.2010
ETL Developer
Capital One
02.2004 - 02.2006
Education
M.S. - Electrical Engineering
University of Texas
Arlington, TXBachelor of Engineering -
University of Nagpur
Skills
- Customer lifecycle management
- Account management
- Financial reporting
- Process improvement
- Supplier negotiation
- Customer relationship management
Certification
PMP
Additional Work History
- Start Up, 02/01/18, 06/01/21
- Citi, 06/01/17, 02/01/18
- US Bank, 10/01/16, 06/01/17
- Barclays Investment Bank, 02/01/12, 10/01/16
- Citi, NY, Sr Business Analyst, 06/01/10, 02/01/12
- City of New York, Business Analyst, 10/01/08, 06/01/10
- Capital One, ETL Developer, 02/01/04, 02/01/06
Personal Information
- Residency: US Citizen
- Visa Status: Citizen of USA
Timeline
Vice President - Customer Success
Citi
06.2021 - Current
Start Up
02.2018 - 06.2021
Citi
06.2017 - 02.2018
US Bank
10.2016 - 06.2017
Barclays Investment Bank
02.2012 - 10.2016
Sr Business Analyst
Citi
06.2010 - 02.2012
Business Analyst
City of New York
10.2008 - 06.2010
ETL Developer
Capital One
02.2004 - 02.2006
M.S. - Electrical Engineering
University of Texas
Bachelor of Engineering -
University of Nagpur